H
Hokie
Guest
A phone call was made to the kennel in Roanoke, VA in mid May 2001 for reservation for 2 dogs, starting around 6/16/01. To guarantee reservation, the kennel required Vet Records and Deposit no later than June 1, 2001. A "Confirmation of Reservation" was sent with the deposit amount and due date of 6/1/01, however neither the Vet Records nor Deposit was ever sent and no contract for services was ever signed, therefore by their own policy, we did not require them to hold a space for the dogs. Upon our return from vacation a letter was received 6/20/01 indicating full payment for stay was owed. An immediate call was made to the business to discuss with no return call received, (serval other calls were also placed) only an unprofessional harassing letter on 7/31/01. Immediately other calls were placed to the business with requests for return calls and immediate resolution, again no return call was received. Another letter was received basicly saying that "you were lucky and we were able to rent the space for all but 3 days, (coincedently the amount of the 3 day cancellation policy)thus resulting in a new charge of $72.00. Immediately another call was placed to the business to discuss and bring to immediate resolution. Again, the kennel owner chose not to return any of the calls. Several weeks later, the debt of $72.00 which is not owed was turned over to a credit collection agency with threats to place with credit bureau and ruin our perfect credit history. According to the letter, we had to respond in writing, which we did to both the kennel and the credit agency, also additional calls were made to discuss, again no response. Another harassing letter was received this time from the credit agency, again a written response was sent to the kennel and the credit agency. Another phone call was placed and again, the owner would not return the call. the kennel sent another harassing letter on 12/1/01 still demanding the $72, another call was placed and again the owner will not return the call. We do not owe the money! Are we right on this one or do we actually owe them money. I did not sign anything or send a deposit as requested. I don't want my credit ruined, therefore should we just send the money?