gracenotes
Junior Member
What is the name of your state (only U.S. law)? California
Hello, I went to LA Fitness to use a three-day pass yesterday, and I am sorry to say that I was fell for the sale pitch and gave my credit card authorization to get the process started. The sales pitch was full of it, but, my intention was to join this club and, for all purposes, it does have a lot of positives. However, I have some significant problems that need immediate resolution. I take responsibility for my stupidity in not checking out this company more, its history of scamming people, class action suits, etc. What is done is done, and I think there is time to repair all damage.
I fell for this sales pitch because he kept assuring me that I had seven days to change my mind, and, by starting the process, I could use the facilities for seven, vs. three days, before making a commitment. At this point, I believe nothing any of them say. Here are my concerns:
1, Currently, American Express has a pending authorization of $60.00 on my account. (A rounding up of the first and last month's membership fees.)
1. I did not sign a contract. The sales presentation did not involve the person going over the sales contract verbally with me. When I asked for a copy of the sales contract, I was convinced to accept it online via email. I agreed to this, probably because I thought of this all as tentative until seven days are up and being no risk. I am now very concerned that the sales person took my signature from the electronic signature I gave for my credit card and cut and paste it on my contract. Or, worse, forged my signature. From what I am hearing of others' experience, people end up getting bills for months on period, and the company does what it can to disallow cancellations.
2. The salesperson, upon my notifying him that there was no contract in my email via phone, did not return my call, and, despite again giving my email address, did not send me the contract. Seems like he does not want me to see the contract.
3. I was asked to provide two initials, first and last name on the electronic credit card device. I did not think anything of it at the time, but I suspect he pasted my initials on the contract that was never explained to me nor was seen in full..
I understand that California law allows at least a three-day cooling off period for fitness club memberships. I plan to visit the facility tomorrow, and follow their protocol for cancellation that involves speaking with the Operations Manager, submitting in writing a cancellation letter, getting a receipt, and sending a certified copy of this to the address they list.
I expect a runaround tomorrow, I have a busy schedule tomorrow, and I do not have a day to waste waiting for the Operations Manager either. Meanwhile the clock is ticking.
Appreciate any feedback, advice, etc.
Hello, I went to LA Fitness to use a three-day pass yesterday, and I am sorry to say that I was fell for the sale pitch and gave my credit card authorization to get the process started. The sales pitch was full of it, but, my intention was to join this club and, for all purposes, it does have a lot of positives. However, I have some significant problems that need immediate resolution. I take responsibility for my stupidity in not checking out this company more, its history of scamming people, class action suits, etc. What is done is done, and I think there is time to repair all damage.
I fell for this sales pitch because he kept assuring me that I had seven days to change my mind, and, by starting the process, I could use the facilities for seven, vs. three days, before making a commitment. At this point, I believe nothing any of them say. Here are my concerns:
1, Currently, American Express has a pending authorization of $60.00 on my account. (A rounding up of the first and last month's membership fees.)
1. I did not sign a contract. The sales presentation did not involve the person going over the sales contract verbally with me. When I asked for a copy of the sales contract, I was convinced to accept it online via email. I agreed to this, probably because I thought of this all as tentative until seven days are up and being no risk. I am now very concerned that the sales person took my signature from the electronic signature I gave for my credit card and cut and paste it on my contract. Or, worse, forged my signature. From what I am hearing of others' experience, people end up getting bills for months on period, and the company does what it can to disallow cancellations.
2. The salesperson, upon my notifying him that there was no contract in my email via phone, did not return my call, and, despite again giving my email address, did not send me the contract. Seems like he does not want me to see the contract.
3. I was asked to provide two initials, first and last name on the electronic credit card device. I did not think anything of it at the time, but I suspect he pasted my initials on the contract that was never explained to me nor was seen in full..
I understand that California law allows at least a three-day cooling off period for fitness club memberships. I plan to visit the facility tomorrow, and follow their protocol for cancellation that involves speaking with the Operations Manager, submitting in writing a cancellation letter, getting a receipt, and sending a certified copy of this to the address they list.
I expect a runaround tomorrow, I have a busy schedule tomorrow, and I do not have a day to waste waiting for the Operations Manager either. Meanwhile the clock is ticking.
Appreciate any feedback, advice, etc.
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