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Lifetime Warranty

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merb64

Junior Member
What is the name of your state (only U.S. law)? Missouri

I purchased vinyl replacement windows from American Home Improvement approximately 2 1/2 years ago. Mfr was Traco. Traco has since sold their residential window line to another company. I had a bathroom window shatter (the inside pane) a couple of weeks ago. I finally got a call back from AHI saying that the window would be taken care of this time (for a $65 service charge, which I also think is bogus since the window was obviously defective), but if I have any future window problems, I would be out of luck. Both AHI and Traco gave me lifetime warranties on these windows, so doesn't somebody need to honor it? I just feel like I'm getting the short of the end the stick here. I already have two other windows that have seals broken so I know things are likely to happen over the next several years. What is my legal recourse here or do I have any?
 


TheLawMan

Junior Member
This entirely depends on what your specific contract/warranty between you and AHI/Traco states. If you, in fact, have a lifetime warranty with no additional disclaimers with the retailer, then the purchase of the manufacturer has nothing to do with it. If, however, your warranty is with Traco, things get a bit trickier as this would depend on what the purchase agreement was between the two companies and if the purchasing company agreed to accept all of Traco's legal obligations.

As for a "defective product," you'll have an uphill battle trying to prove that a 2.5 year old window is defective without significant expert testimony as to what the defect is.
 

Jaycs

Junior Member
Liability for Lifetime Warranty

This post follows on the earlier posts by merb64 and TheLawMan, both dated 1/21/10. The topic is the “lifetime warranty” on vinyl residential windows manufactured by Traco.

Traco, based in Cranberry Township outside Pittsburgh, manufactured residential vinyl windows at its Red Oak, Iowa facility until late 2008, when it sold its residential window lines to a company called Echo Windows, LLC. According to Traco, the Red Oak plant and all of Traco’s residential window manufacturing equipment, assets, and records were transferred to Echo. Traco, which remained in business to manufacture its commercial aluminum window lines, was subsequently acquired by Alcoa in 2010 and now operates as a division of Kawneer North America, a subsidiary of Alcoa.

Echo collapsed in early 2009, a few months after its creation. MGM Industries, Inc., stepped in to purchase some (but not all) of the window lines that Echo had acquired from Traco, and immediately moved the associated manufacturing equipment from Iowa to MGM’s home facility in Hendersonville, TN. MGM announced that, for a limited period of time, it would honor warranty claims on Traco residential windows in the lines that MGM had purchased. That period ended in April 2011.

The question is whether anyone is legally responsible at this point for honoring the lifetime warranty on windows manufactured by Traco prior to the Echo transaction. I found the following on-line article, which discusses the issue of a successor’s legal obligations in the context of product liability claims: http://www.hg.org/articles/article_1725.html I believe that the same principles would apply to warranty claims.

As described in the article, the basic rule is that a company acquiring the assets of another company through sale or transfer is not responsible for the selling company's debts and liabilities. There are four widely-accepted exceptions to this rule; specifically where:
(1) the acquiring entity agrees to assume the debts and liabilities of the selling entity,
(2) the selling entity is merged or consolidated into the acquiring entity,
(3) the acquiring entity is a “mere continuation” of the selling entity (ordinarily meaning that there is at least partial overlap between the new and old business owners, plus continuity of management, personnel, physical location, assets, and general business operations), or
(4) the transaction is a fraudulent scheme designed to evade liability.

None of these exceptions applies to hold MGM liable. The sale of Traco’s residential window lines to Echo may have involved a commitment by Echo to honor Traco’s warranties, but Echo no longer exists. Apparently, MGM did not accept any warranty obligations from Echo, and MGM’s temporary policy of honoring Traco warranties was voluntary on MGM’s part.

Usually, a company that sells its assets to another firm then goes out of business. If the purchaser has agreed to assume the seller’s warranty obligations, the purchaser is obviously on the hook. If, however, the purchaser does not assume any warranty obligations, then – unless the fraudulent conveyance exception applies -- the selling firm’s customers are left holding the bag because the original firm no longer exists. (The same fate awaits the customers if the original firm simply goes bankrupt and disappears.) The question that remains here is what the law has to say about situations where the original firm (like Traco) is still in business. Is there any precedent for holding Traco liable for warranty claims in such circumstances?
 

racer72

Senior Member
No need to necropost. The OP and other poster to the thread haven't been back since this thread was started over 2 years ago.
 

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