What is the name of your state (only U.S. law)? New York
I live in Upstate NY. I brought my car to my local Monroe Brake & Muffler, the same repair shop that I have gone to for the past 7 years with no problems.
I brought my car in to be repaired. A week later, I still hadn't heard from them. I call them and they check out my car right away and tell me what needs to be repaired. I discuss the repairs and authorize what needs to be fixed. The next day (a Saturday) the car is ready and I go to pick it up.
I paid by check, signed the receipt without being shown any old parts (as they did in the past) or seeing my car. I drive off the lot and notice immediately that my windshield is newly cracked in two places. I go right back to the shop and speak to the manager, who confirms that the cracks were not weather related and tells me to come back on Monday so that he can speak to the mechanic who repaired my car. I asked to begin the paperwork process so that I could declare in writing that my windshield was not in the same shape that I had left it in. The manager writes on his business card that the window is cracked, and that's it.
I go home to further inspect the repairs and to take pictures. I notice that other things other the hood had been tampered with (broken plastic, bolts missing.) They also tried to cover up that they broke the windshield, evident by the cracked plastic, uneven weather stripping, and indentation in the seal where a flat screwdriver had been pried where the cracks begin. They did the repairs (about $600 worth) that they were supposed to do with new parts, but I'm concerned about this windshield.
My father-in-law, a mechanic, inspects the car and confirms my findings. I called the bank and canceled the check - so it will bounce (they'll cash it on Monday, they won't know it bounced for a couple of days.) I'm hoping that they are cordial, repair what they broke without a fight, I give them their payment and leave without ever going back. But I'm getting the feeling that it's not going to be that easy.
My downside is that I had no pictures of the car and parts before I brought the car in. Their downside is that the manager neglected to initial the part that declares that the car had been inspected and the mechanic's work was deemed satisfactory. My signature represents only that I paid and recognize that their warranty on the repair is void if I service the car anywhere else.
What legal rights do I have in this matter if I do have to take this to the next level? I've yet to contact the Better Business Bureau but that would certainly be on my list. Other than that, I have no idea what to do. Any advice would be a great help.
Thanks a lot in advance.What is the name of your state (only U.S. law)?