S
shwin
Guest
What is the name of your state? Nevada
Recently hired a moving company to move my furniture from Maryland to Nevada.
I paid an initial $295 deposit to get things going. A pick-up date and approximate time was established and agreed upon (3/9/03).
Pickup day came and went, but no truck came to pick up.
I called the moving company first thing the next morning. Apparently there was a miscommunication issue between the moving company and the dispatch department. They insisted that the furniture would be picked up today. Going back and forth trying to get an estimated pick-up time, but they could not get in touch with the driver. I clearly informed them that I would give them until 3PM to contact the driver, otherwise I would cancel. 3PM came and went. They still could not contact the driver and therefore could not guarantee a pickup time. I cancelled the contract and asked for a refund of my deposit. They refused to issue me a refund.
Note that the moving company did state the following in an email sent to me:
In order to receive a refund on your deposit, you must cancel your reservation at least 8 business days prior to your original date of service.
Am I entitled to a refund?
Since I was leaving for Nevada the next day, I had to get my furniture picked up no later than 3/10/03. I went with another moving company which picked up within 2 hours.
Recently hired a moving company to move my furniture from Maryland to Nevada.
I paid an initial $295 deposit to get things going. A pick-up date and approximate time was established and agreed upon (3/9/03).
Pickup day came and went, but no truck came to pick up.
I called the moving company first thing the next morning. Apparently there was a miscommunication issue between the moving company and the dispatch department. They insisted that the furniture would be picked up today. Going back and forth trying to get an estimated pick-up time, but they could not get in touch with the driver. I clearly informed them that I would give them until 3PM to contact the driver, otherwise I would cancel. 3PM came and went. They still could not contact the driver and therefore could not guarantee a pickup time. I cancelled the contract and asked for a refund of my deposit. They refused to issue me a refund.
Note that the moving company did state the following in an email sent to me:
In order to receive a refund on your deposit, you must cancel your reservation at least 8 business days prior to your original date of service.
Am I entitled to a refund?
Since I was leaving for Nevada the next day, I had to get my furniture picked up no later than 3/10/03. I went with another moving company which picked up within 2 hours.