I have Nokia phone which has a broken screen however was working perfectly fine untill one day when I got a prompt that System Update was available. After installation of the firmware update my phone wont turn on and it will display a message that Firmware update has failed.
Phone is still under warranty.
However Nokia is telling me that the phone is not under warranty anymore because the phone has cracked screen.
I read their Warrant policy and it does not mention anywhere that the warranty will be voided or is not valid if there is a physical damage, how ever it does say "warranty will not cover defects caused by misuse" which I believe does not apply to me because I am not asking them to repair the cracked screen plus it does not say the warranty will be voided it just says it wont cover.
Can you please help me, am i right or wrong because the warrant policy does not mention about warranty being voided?
This is the link to their policy
Thanks So much.