Hi, I signed up to winwardcasino.com and deposited $500 and got a $500 signup bonus. Their terms stated that I had to bet a certain amount before I could withdraw. I bet more than this requirement playing mostly blackjack, which was allowed in their terms.
My balance went right down to $400 at one point and then I started to get lucky towards the end and I was on $2300. I spoke to their support who said I had bet more than the required amount and I was free to make a withdrawal. I requested $1700 to be withdrawn.
After coming up with various excuses the first 2 weeks about why I hadn't received my money, they then sent me an email saying; " “Winward Casino reserves the right to refuse service to ANY casino member or prospective member, at management's sole discretion”
After analyzing your game patterns, and following up the investigation procedure started past week, it is management decision to permanently close your Winward Casino account. We will of course reverse your initial deposit, hence closing our business relation.
The reason is that we believe that your bets in blackjack are at a high risk and you have no intention of playing the game for entertainment but only to take advantage of our system.
Having said this, your account will remain disabled as of now, and you will not be allowed to create new accounts at our gaming network. The remaining balance in your account will be set back to zero and the account will remain closed after the refund to your NETeller account is processed."
There have no terms which says they will not pay out winnings if you happen to be good at blackjack. It doesn't matter how good a player is anyway, casinos will allways have a house edge on blackjack.
The casino is based in Costa Rica. What options do I have to recover money?