I was contacted via facebook by a girl ("Ava"- whom I met several years ago in a pageant) she invited me to come into Anytime Fitness in Moss Bluff, LA for a free personal training session.
I was looking for a female personal trainer to help me with my fitness goals for my wedding that is in April 17 2010. So after my first session I was interested in hiring her. They had 3 pricing options: 6 months, 9 months, 12 months. ( I went with the 12 month option. which made it $30 a session twice a week) = $240 a month. I asked if I paid in full could I receive a discount, she said yes.
I paid in full $2499 with cash.My contract effective date is 9/8/09, so I have been into my contract for a little over 1 month .
Then I received an email , 10/21/09 yesterday stating she would no longer be working there and that Paul (a male trainer who I thought was an employee of the franchise anytime fitness) was assigned to be my personal trainer.
I am upset because I have invested $2500 of my wedding money to be able to work with a female trainer.
AVA EMAIL BELOW:
Good evening ladies, This e-mail is to unfortunately inform y'all that my situation has changed and I will no longer be able to do personal training. As most of y'all know I have had to get my own apartment and have separated from my husband and now I am having to take advantage of an opportunity at the casino to increase my income. I am sharing this with y'all because I feel really close to y'all. Paul will be taking all my clients, he is an amazing trainer, he trained me and together he helped me reach all my fitness goals. This is taking effect immediately, I'm sorry, I'm so proud of all you, but I have to make the right decisions for me and my child, I know you can understand. Continue on your journey! I believe in you and know you will love training with PaUL, he is really great and so are you!!! Thank you, and please contact Paul 337XXXXXX or by email XXXXXXXXLet him know your goals and he will get you there! Again thank you for believing in me and I REALLY believe in you too! ava J
I had worked with a male trainer at Dynamic Dimensions before and felt uncomfortable. (NOTE: I also have another gym membership through Dynamic Dimensions in Sulphur LA where I have 24 hour access and pay a monthly membership. Also I have worked with Paul (my new assigned personal trainer also the owner of the business) in a group setting before and did not like his training style.
What can I do to get out of this contract? or get some of the money I paid to them in full back? any advise would be helpful?
I did let Paul know via email on 10/23/09- that I was very upset that #1 when I went for my training session on 10/22/09 he was nowhere to be found, when Ava's email (found above) explicitly stated Paul would be taking over sessions immediately. #2 That I as the client was given no notice of the changes, not even 24 hours notice, and no say in how the situation is being handled afterwards and #3 that I am very uncomfortable working with a male trainer. I asked Paul in that email also they were going to hire a female trainer, and also if not could I transfer my training membership to the anytime fitness closer to where I work and live, and maybe work with a female there.
Paul responded to my emailn 10/26/09- oh This is the big kicker!! (see his email below)
Hello Jen. This is Paul. I'm very sorry about what happened to AVA and the short notice that she gave you. We dont actually work for Anytime Fitness; Ava worked for Reality Fitness which is in the process of looking for a female trainer. Until then, I will be more than happy to assist you on reaching your goals. As Ava said in her email, I trained her to get the way she is today. So I can at least get you started in a wonderful direction until we get the female trainer in. Again sorry about this and I hope to hear from you soon.
First, I am upset that he does not understand my un-comfortability at all with a male trainer, by seemingly trying to pacify my want for a female trainer by stating he is in process of looking, and I can train with him until then
Second, I am irrate that I did not even know they worked for Anytime Fitness, but instead Reality Fitness. It made me sick, and now I felt like I was on the losing side of some big scam. The solicitations via facebook were confusing even looking back on them - Join us for REAL FIT week ! - not meaning Real fit. such as lets get in shape..but referring to their actual business name. I was not told their was a seperate entity when signing up, even though the words Reality Fitness are on the signed contract, in which was signed by Ava and I.
So then I am so angry, and I am like no I just want out of my contract. (see email to Paul below) sent on 10/28/09.
Yesterday I had my Maw Maw Brown's (Margie Brown) funeral, so am getting to your email/voicemail today. I apologize for the delay.
However, I am still upset and unhappy with the temporary proposed solution.
There is no gurantee for "when" or "if", a female trainer will be hired. Because of this, I want to proceed by cancelling my contract, and be reimbursed for unused training sessions, effective Wednesday 10/21/2009. (Per Ava's Notice of Leave from the your company - to me via email) .
My contract effective date was 09/08/2009, which means I have only used 11 of my total 96 training sessions as of 10/21/09.
85 unused sessions x $25.00 (rate per session after payment in full by client) = $2,125.00 reimbursement.
I can send this cancellation via Certified Mail, please provide contact information and whom it needs to be addressed to.
Please send check to:
Sulphur, LA 70663
If you should have any questions, please respond via email.
I apologize for any inconveinience this matter is causing, but I believe this is the only fair solution.
After this email, one of the local franchise owners of Anytime Fitness (who also happens to be a local undercover police officer) gets involved by phoning me and letting me know the situation. He tells me that Anytime Fitness did not get any of my money, and from he knows from Paul - is that Paul received a small cut but Ava has the majority of the money. He said try to work this situation out with Ava since she is one who is liable, since she was paid most of money. So if she does not adhere to training me or reimbursement she could be charged with fraud. So I then proceeded with this franchise owners/officers advice on 10/29/09, with an email to Ava.
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