hohohobear
Junior Member
Pandora Store at Newport Centre, NJ refusing to honor Return Policy
What is the name of your state (only U.S. law)? NJ
Hi, I'll try to make the story as short as possible.
On September 25th, 2011, I made a purchase of a gold necklace at a Pandora store in Newport Centre Mall in Jersey City, NJ.
When my girlfriend and I were browsing, the salesperson, among other things, told us we could return the items if we changed our minds.
After some browsing, we decided to get a gold chain. The salesperson said they had to special order it. I actually asked if we could return the item anyway if we changed our mind and I was told yes. So I gave him my debit card to pay for the chain which I was supposed to pick up a few weeks later. At this point I was printed a receipt, which clearly had the 30 day return policy stated:
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Basically, my girlfriend and I decided to spend the money on something else. I went back the store to ask for a refund on the chain on October 18th or 19th. I was told special orders cannot be returned by the store manager and he had to talk to the regional manager. Twenty minutes I got the regional manager to tell me the same thing.
Having never accepted the product (which is my right as far as I can understand the law) and being well within the 30 day return period, I felt I was perfectly in the right in asking Bank of America for a chargeback. However, after a few reviews, they essentially told me because Pandora produced a special return policy for their special orders, it is up to me to prove that I was allowed to return the product.
So I am now without a gold chain or the money I paid for the chain. I am at the point where I want to sue the store or BoA just on principle but I want to make sure I have a case first or if the consumer laws are just totally bonkered.
I'd really appreciate any help/advice you guys could give me. Also, if you knew a lawyer in NJ that could help me with this, that is great too.
Thanks,
hohoho(happy holidays)bear
TLDR:
Bought gold chain at Pandora Store in Newport Centre, Jersey City, NJ
Store had to "special order"
Store refused to honor return policy stated on receipt, reasoning they had a different policy for "special orders", a policy I was never made aware of and is contrary to what I was told in store.
Bank of America denied chargeback request, asking for proof of a 30 day return policy specifically for special orders. They told me the return policy on the receipt doesn't apply because it doesn't pertain to special orders.
What is the name of your state (only U.S. law)? NJ
What is the name of your state (only U.S. law)? NJ
Hi, I'll try to make the story as short as possible.
On September 25th, 2011, I made a purchase of a gold necklace at a Pandora store in Newport Centre Mall in Jersey City, NJ.
When my girlfriend and I were browsing, the salesperson, among other things, told us we could return the items if we changed our minds.
After some browsing, we decided to get a gold chain. The salesperson said they had to special order it. I actually asked if we could return the item anyway if we changed our mind and I was told yes. So I gave him my debit card to pay for the chain which I was supposed to pick up a few weeks later. At this point I was printed a receipt, which clearly had the 30 day return policy stated:
ImageShack® - Online Photo and Video Hosting
Basically, my girlfriend and I decided to spend the money on something else. I went back the store to ask for a refund on the chain on October 18th or 19th. I was told special orders cannot be returned by the store manager and he had to talk to the regional manager. Twenty minutes I got the regional manager to tell me the same thing.
Having never accepted the product (which is my right as far as I can understand the law) and being well within the 30 day return period, I felt I was perfectly in the right in asking Bank of America for a chargeback. However, after a few reviews, they essentially told me because Pandora produced a special return policy for their special orders, it is up to me to prove that I was allowed to return the product.
So I am now without a gold chain or the money I paid for the chain. I am at the point where I want to sue the store or BoA just on principle but I want to make sure I have a case first or if the consumer laws are just totally bonkered.
I'd really appreciate any help/advice you guys could give me. Also, if you knew a lawyer in NJ that could help me with this, that is great too.
Thanks,
hohoho(happy holidays)bear
TLDR:
Bought gold chain at Pandora Store in Newport Centre, Jersey City, NJ
Store had to "special order"
Store refused to honor return policy stated on receipt, reasoning they had a different policy for "special orders", a policy I was never made aware of and is contrary to what I was told in store.
Bank of America denied chargeback request, asking for proof of a 30 day return policy specifically for special orders. They told me the return policy on the receipt doesn't apply because it doesn't pertain to special orders.
What is the name of your state (only U.S. law)? NJ
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