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#1
10-23-2009, 04:12 PM
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 pay refunds exclusively via ACH?What is the name of your state (only U.S. law)? IOWA Not sure if this is the correct area for posting this question, so if it is not I apologize. If as a business we owe a refund to a customer, regardless of how they had originally paid, or how the refund or credit balance came to be, is it legal to stipulate that we will only pay out refunds via ACH, if the customer supplies their banking information? Thank you Kevin |
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#2
10-23-2009, 06:58 PM
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| I would HIGHLY doubt it.
__________________ Lawsuits are not about justice. They are about MONEY. If you don't want money, then you shouldn't be thinking about suing. And people post here because they are thinking about suing. Because they want money, no matter how much they don't want to admit that to themselves. -Auto insurance adjuster for 2 years - as of 6/15/09, I am FREE! |
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#3
10-23-2009, 07:06 PM
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If the business makes this a part of the published refund policy how could they be in violation of any statute? This could pose a problem for a customer who does not have a bank account though.
__________________ Dang the Persephone for eating those pomegranate seeds. It is because of her urge to snack that we must suffer through the winter that will soon be upon us.  |
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#4
10-23-2009, 10:40 PM
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| Or for one who doesn't want to give out their bank account info to any old schmo. Sounds to me like a merchant trying to get out of paying refunds.
__________________ Lawsuits are not about justice. They are about MONEY. If you don't want money, then you shouldn't be thinking about suing. And people post here because they are thinking about suing. Because they want money, no matter how much they don't want to admit that to themselves. -Auto insurance adjuster for 2 years - as of 6/15/09, I am FREE! |
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#5
10-23-2009, 11:10 PM
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| One other point - the CC agreement that the merchant has with the processing company will specify that this is not allowed.
__________________ * * The information I gave is based on my 7 seconds of research on Google. Review the information yourself to make an informed decision. Communication is KEY - 10 mins of talking now can save you months of headaches later! Masterfully stating the obvious to the oblivious! (Thanks SP!) Tell it like it is! When all else fails, make up a statistic!  Gender references shall apply equally to the other gender. I will not correct gender mistakes (unless I want to) |
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#6
10-26-2009, 12:05 PM
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| Actually the reason I ask doesn't have anything to do trying to avoid paying the refunds - we pay out a large number of small dollar amount refund checks that remain outstanding for long periods of time and in some cases never clear the bank. We currently give customers the option of choosing a check or ACH refunds, but most continue to choose a check refund, and then a significant number of them never cash the check after it has been mailed for some reason. Rather than dealing with tracking these outstanding checks, it would be easier to just pay all of them via ACH. |
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