Poor Customer Service

[voovee10]

California - I purchased furniture that was defected. I contacted the store and was told to come in and look for a replacement, I did and purchased a couple more items. The initial furniture would be picked up at the time of delivery of the new furniture, and it was. In the interim the store clerk made a $400.00 mistake by deducting the price of the defected furniture from my now purchased furniture. I was quoted a price and financed by a bank. I was not aware of a mistake made at the signing/financing of the contract. The store did not credit me with the return of the defected furniture because of the mistake that was made by their clerk. I was sent a bill in the mail from the store and I now have two bills to pay. I have been harassed by different individuals saying they were managers of the store also. Am I responsible for their mistake? What is the name of your state (only U.S. law)? CaliforniaWhat is the name of your state (only U.S. law)?

 

[ecmst12]

You are responsible to pay for what you purchased. You don't get the defective furniture replaced AND get a refund of the cost. You get one or the other. If they made a mistake and didn't charge you enough originally, they are allowed to correct their mistake later.