Florida
I recently contracted with an upscale carpet dealer. The specific brands of carpet and pad I was to receive were specified on the invoice, as were installation accessories. I have researched the installed products and have discovered that the carpet installers substituted my purchased products with less expensive materials (not the brands specified). I am currently documenting the fraud and preparing to confront the carpet dealer with the evidence. At what level of their organization should I submit this, i.e., should I start with the salesperson? Are there any legal points I should raise? Is there a Consumer Fraud Division in my local State's Attorney's office than can assist me? I think I have three options -- 1. Demand the carpet and pad products be removed and my contract be deemed null and void, 2. Demand an equitable reduction in contracts costs and have my account appropriately credited, and/or somehow file criminal proceedings. I'd love to have some feedback before I proceed. Thanks.
I recently contracted with an upscale carpet dealer. The specific brands of carpet and pad I was to receive were specified on the invoice, as were installation accessories. I have researched the installed products and have discovered that the carpet installers substituted my purchased products with less expensive materials (not the brands specified). I am currently documenting the fraud and preparing to confront the carpet dealer with the evidence. At what level of their organization should I submit this, i.e., should I start with the salesperson? Are there any legal points I should raise? Is there a Consumer Fraud Division in my local State's Attorney's office than can assist me? I think I have three options -- 1. Demand the carpet and pad products be removed and my contract be deemed null and void, 2. Demand an equitable reduction in contracts costs and have my account appropriately credited, and/or somehow file criminal proceedings. I'd love to have some feedback before I proceed. Thanks.