Nurturing2
Junior Member
What is the name of your state (only U.S. law)? AZ
Purchased a sectional through a furniture store and was told it would have the quality and appearance of the one on their showroom. Rec'd and it was not took pictures notified sales mgr day of delivery said he would get back, never did husband met him and spoke with him, he said he would call us back and not to worry. Husband followed up with him another 4 days later and he said the manufacturer would do nothing about our issues; but we could call the furniture stores CS, called told person not in, ask for her mgr. told busy, then ask for their mgr. Spoke to their mgr. he said OK I will call manufacturer who made it and get back to us. 4 hrs later gets call and says he (mfgr) will do nothing about it. Wait, the furniture store needs to demand satisfaction for us since we purchased through them and not furniture manufacturer. Mfr. then broadcasted an email out to all the furniture stores to advise their customers of this cover issue. He admitted he knowingly knew of a problem with this cover. They want us to take what they gave us. Have pictures of their showroom sectional and our sectional..Night and day, I can assure you consumers would not be buying this. We have waited so long to buy new and now we are in a battle as to we get what we paid for or we take what they give us...Don't have money for legal fees. I have reached out to a local upholstery asking him for his professional opinion and what the cost would be to make the sectional cushions right.
Purchased a sectional through a furniture store and was told it would have the quality and appearance of the one on their showroom. Rec'd and it was not took pictures notified sales mgr day of delivery said he would get back, never did husband met him and spoke with him, he said he would call us back and not to worry. Husband followed up with him another 4 days later and he said the manufacturer would do nothing about our issues; but we could call the furniture stores CS, called told person not in, ask for her mgr. told busy, then ask for their mgr. Spoke to their mgr. he said OK I will call manufacturer who made it and get back to us. 4 hrs later gets call and says he (mfgr) will do nothing about it. Wait, the furniture store needs to demand satisfaction for us since we purchased through them and not furniture manufacturer. Mfr. then broadcasted an email out to all the furniture stores to advise their customers of this cover issue. He admitted he knowingly knew of a problem with this cover. They want us to take what they gave us. Have pictures of their showroom sectional and our sectional..Night and day, I can assure you consumers would not be buying this. We have waited so long to buy new and now we are in a battle as to we get what we paid for or we take what they give us...Don't have money for legal fees. I have reached out to a local upholstery asking him for his professional opinion and what the cost would be to make the sectional cushions right.
