did you transfer the warranty as required?
what was the dealerships justification?
GM or the dealership? GM doesn't fix anything. They pay dealerships to fix GM vehicles under GM's warranty.
So, have you actually spoken to somebody from GM or did you speak only to somebody at the dealership?
as far as I know, New GM took on all the warranties from Old GM. The government even put in money to be sure that even if GM closed it's doors, the warranties would still be in effect.
I would suggest taking the same old steps you used to before we had Old GM and New GM and that would be to contact the zone rep. A dealership does not have the option of covering or not covering a warranty. They are bound by their contracts with GM to provide warranty service so you need to speak with somebody actually from GM, not a dealership to light the fire under the dealership.
The car window rubs the convertible top resulting in rips and frays to the top in that area. I notice it when the damage first appeared. Take it to the dealer and they send pictures to GM. Two weeks later, I chase down the Service Advisor at the dealer who says "that GM says it's not a warranty issue, but as a good faith gesture we can send it to a upholstery shop and see what they can do to patch it". I say no "things need to be realigned and I need a new -not ripped not patched top- and then I call GM.
GM bounces me around like a jerk and finally the District Person tells me that they don't consider it a warranty issue (sounds familiar). I say fine but I think you're wrong and things are going to go a new direction if that's your final answer.
I send GM a 'demand letter' describing the situation, asking for them to fix the problem and replace the damaged parts. Otherwise it's going to go to third party mediation and potentionally legal action.
They call me up and tell me to go ahead and do that.
I contacted the Better Business Bureau as described in the GM warranty book....but they sitting around doing nothing. Anemic and lethargic.
I started to order parts for the car and I'll probably just begin to have it fixed. I'll have to try to recoop the costs in small claims.
I just need to be sure that this won't backfire.
1. I own the vehicle and the car was bought after GM came out of bankruptcy
2. the car was sold to me with a document stating that existing, transferable "manufactures warranty" was in force
3. the warranty hasn't expired and will not for a period of years going forward
4. the dealer and GM have refused service
5. BBB can suck it
6. I've started to fix the car and plan to finish restoring the vehicle to non-damaged condition
I can truck this all into small claims and not expect to recieve some kind of motion two days before the appearance indicating that GM isn't liable due to bankrupcty or executive order or something that I don't undertand?
