refund policy ...

[Taccity]

What is the name of your state (only U.S. law)? CA

I had a customer buy an airsoft gun( must be 18yrs of age). He lied on waiver saying he was 18. Played with gun at my field for over 2 hours then wants a full refund "just Because". Normally I have no problem with replacements, refunds etc if item is broken or unable to play with. But not in this case...I cant sell this gun as new anymore and there is nothing wrong with it. He brings in his parent demandind a full refund...I said no. Do they have a case? Why should I take a loss?

 

[Zigner]

What is the name of your state (only U.S. law)? CA

I had a customer buy an airsoft gun( must be 18yrs of age). He lied on waiver saying he was 18. Played with gun at my field for over 2 hours then wants a full refund "just Because". Normally I have no problem with replacements, refunds etc if item is broken or unable to play with. But not in this case...I cant sell this gun as new anymore and there is nothing wrong with it. He brings in his parent demandind a full refund...I said no. Do they have a case? Why should I take a loss?

Would you rather talk to the police/other regulatory authority?

 

[JustAPal00]

You sold a gun to a minor. Enough said.

 

[justalayman]

Why should I take a loss?

Because you failed to exercise due diligence and require the kid to prove he was 18 or older.