Regarding RAC contract

[catawhompus]

What is the name of your state (only U.S. law)? Fl

So here's my issue. I had my ps3 stolen. I went to RAC to quickly replace it for the cheap because I don't have the money to buy one outright and here's where the fun starts. I spoke with the rep and informed him of what I wanted. 1) A NEW PS3 2)My $185 credit from previous defunct merch. So we draw up the contract, which he decides to place in my fiancee's name (she had the 1 free month) and REPEATEDLY assured me of the fact that I would get the $185 credit from MY account. I signed the contract in her place, with my name (again, assured this would not be a problem). So we take the free month and still make the payments during that time because we're aiming for the 90 days same as approach. Yes it costs a little more but enough for me to worry about in the end. Here's my issues. We got screwed around with. First thing I notice when I get home is the ps3 is USED. That's right, agreement new, product used. So I stare at it for a minute, go over everything and what I noticed was minor damage cosmetically to the controller. Whatever, I can deal with that, let it go since it's not really much issue. Once I call to make the payment I check the amount I owe, it's all of $15 less than the total value. I inquired about the $185 to which I was told the rep I dealt with would have to handle it (Brandon). Come to find out Brandon is on leave... never to return. After the 90 days was almost up I inquired about it to which I was immediately told the "District Manager said no." So I enjoyed the final 2 weeks of the PS3 I paid for and took it back. Now here's my issue. They have my $185, they now have $311 I put towards the PS3. I shook the man's hand over the agreement we reached, I do not have said agreement. The managers whole approach was "I can't do anything" I know this is a load of horse foul. Her whole approach was "well he gave you the month free, it was a $135 value." Yes... a $135 VALUE. It DID NOT take $135 off the cost. It merely let me skip making a few payments. The $185 would have come off the top. Yes, I'm now out of the 90 days, but it was due to deception and outright lies. So I now have two issues. Is it legal for them to keep MY MONEY that I paid towards the principal of the item they now possess? Mind you, one DIED after a month during regular use and was picked up and the second was a breach of a verbal contract involving a handshake on their part. I'm assuming they have a video surveillance so there would be proof of it. Yes I could have returned it immediately, but I would be no better off for it. I would still have no ps3. I am merely looking for a little accountability on the part of a company that has REGULARLY made profits of over %100 on me for the past few years. Is it so much to ask for professional accountability?

[Proserpina]

What is the name of your state (only U.S. law)? Fl

So here's my issue. I had my ps3 stolen. I went to RAC to quickly replace it for the cheap because I don't have the money to buy one outright and here's where the fun starts. I spoke with the rep and informed him of what I wanted. 1) A NEW PS3 2)My $185 credit from previous defunct merch. So we draw up the contract, which he decides to place in my fiancee's name (she had the 1 free month) and REPEATEDLY assured me of the fact that I would get the $185 credit from MY account. I signed the contract in her name (again, assured this would not be a problem). So we take the free month and still make the payments during that time because we're aiming for the 90 days same as approach. Yes it costs a little more but enough for me to worry about in the end. Here's my issues. We got screwed around with. First thing I notice when I get home is the ps3 is USED. That's right, agreement new, product used. So I stare at it for a minute, go over everything and what I noticed was minor damage cosmetically to the controller. Whatever, I can deal with that, let it go since it's not really much issue. Once I call to make the payment I check the amount I owe, it's all of $15 less than the total value. I inquired about the $185 to which I was told the rep I dealt with would have to handle it (Brandon). After the 90 days was almost up I inquired about it to which I was immediately told the "District Manager said no." So I enjoyed the final 2 weeks of the PS3 I paid for and took it back. No here's my issue. They have my $185, they now have $311 I put towards the PS3. I shook the man's hand over the agreement we reached, I do not have said agreement. The managers whole approach was "I can't do anything" I know this is a load of horse foul. Her whole approach was "well he gave you the month free, it was a $135 value." Yes... a $135 VALUE. It DID NOT take $135 off the cost. It merely let me skip making a few payments. The $185 would have come off the top. Yes, I'm now out of the 90 days, but it was due to deception and outright lies. So I now have two issues. Is it legal for them to keep MY MONEY that I paid towards the principal of the item they now possess? Mind you, one DIED after a month during regular use and was picked up and the second was a breach of a verbal contract involving a handshake on their part. I'm assuming they have a video surveillance so there would be proof of it. Yes I could have returned it immediately, but I would be no better off for it. I would still have no ps3. I am merely looking for a little accountability on the part of a company that has REGULARLY made profits of over %100 on me for the past few years. Is it so much to ask for professional accountability?

You have absolutely nothing in writing mentioning the transferal of your account's credit to your girlfriend's account, correct?

Looks like you're SOL. So to speak.

[catawhompus]

Texaco didn't have anything in writing either, they're $1 billion in the bank due to a handshake. I don't believe it's as cut and dry as you're making it out. If I recall correctly they have to have a camera watch the registers, meaning were it pulled I'd have proof the agreement was made. This "not in writing, didn't happen" shield sounds great, but ineffective. I'm not looking for $1 billion. I'm looking for them to honor the agreement.

[Proserpina]

Texaco didn't have anything in writing either, they're $1 billion in the bank due to a handshake. I don't believe it's as cut and dry as you're making it out. If I recall correctly they have to have a camera watch the registers, meaning were it pulled I'd have proof the agreement was made. This "not in writing, didn't happen" shield sounds great, but ineffective. I'm not looking for $1 billion. I'm looking for them to honor the agreement.

Okey dokey.

[swalsh411]

The cameras are there to protect their interests not the interests of customers who allege they "made a deal" that isn't in writing.

You cannot prove what happened. RAC is complying with the contract you signed. You have no case.