What is the name of your state (only U.S. law)? Fl
So here's my issue. I had my ps3 stolen. I went to RAC to quickly replace it for the cheap because I don't have the money to buy one outright and here's where the fun starts. I spoke with the rep and informed him of what I wanted. 1) A NEW PS3 2)My $185 credit from previous defunct merch. So we draw up the contract, which he decides to place in my fiancee's name (she had the 1 free month) and REPEATEDLY assured me of the fact that I would get the $185 credit from MY account. I signed the contract in her place, with my name (again, assured this would not be a problem). So we take the free month and still make the payments during that time because we're aiming for the 90 days same as approach. Yes it costs a little more but enough for me to worry about in the end. Here's my issues. We got screwed around with. First thing I notice when I get home is the ps3 is USED. That's right, agreement new, product used. So I stare at it for a minute, go over everything and what I noticed was minor damage cosmetically to the controller. Whatever, I can deal with that, let it go since it's not really much issue. Once I call to make the payment I check the amount I owe, it's all of $15 less than the total value. I inquired about the $185 to which I was told the rep I dealt with would have to handle it (Brandon). Come to find out Brandon is on leave... never to return. After the 90 days was almost up I inquired about it to which I was immediately told the "District Manager said no." So I enjoyed the final 2 weeks of the PS3 I paid for and took it back. Now here's my issue. They have my $185, they now have $311 I put towards the PS3. I shook the man's hand over the agreement we reached, I do not have said agreement. The managers whole approach was "I can't do anything" I know this is a load of horse foul. Her whole approach was "well he gave you the month free, it was a $135 value." Yes... a $135 VALUE. It DID NOT take $135 off the cost. It merely let me skip making a few payments. The $185 would have come off the top. Yes, I'm now out of the 90 days, but it was due to deception and outright lies. So I now have two issues. Is it legal for them to keep MY MONEY that I paid towards the principal of the item they now possess? Mind you, one DIED after a month during regular use and was picked up and the second was a breach of a verbal contract involving a handshake on their part. I'm assuming they have a video surveillance so there would be proof of it. Yes I could have returned it immediately, but I would be no better off for it. I would still have no ps3. I am merely looking for a little accountability on the part of a company that has REGULARLY made profits of over %100 on me for the past few years. Is it so much to ask for professional accountability?