State: Washington
I purchased a laptop from Best Buy. Their policy is they will charge a 15% restocking fee UNLESS it is defective.
The BIG problem I am having is that the laptop is only INTERMITENTLY defective. It will go days at a time working fine but then have various problems.
My wife brought it back for a refund but they would not waive the restocking fee because they could not verify it was defective.
I don't know what I can do because they are not seeming to budge and I am SURE it is defective but may not be able to prove that to them in the next 5 days I have left on the return period.
What can I do? Does the laptop have to be PROVEN defective or does the merchant have to take the consumers account of what is happening?
I purchased a laptop from Best Buy. Their policy is they will charge a 15% restocking fee UNLESS it is defective.
The BIG problem I am having is that the laptop is only INTERMITENTLY defective. It will go days at a time working fine but then have various problems.
My wife brought it back for a refund but they would not waive the restocking fee because they could not verify it was defective.
I don't know what I can do because they are not seeming to budge and I am SURE it is defective but may not be able to prove that to them in the next 5 days I have left on the return period.
What can I do? Does the laptop have to be PROVEN defective or does the merchant have to take the consumers account of what is happening?