Stolen packages from UPS Store

[abam]

Hello,

I rent a mailbox at UPS Store.

I had 40 packages stolen(with total value over $7k) from my mailbox AFTER the packages have been delivered to UPS Store. When I came to pick up the packages to UPS Store the packages themselves were opened and content was stolen. The packages were kept on the basement floor, there is no video recording there, because only employee had access there and cleaning staff.

The UPS Store owner told me UPS will reimburse me the value of the packages but it will take 30-60 days for UPS to investigate.

I called police and they gave me a police report and I have all the photos of the opened packages.

30 days passed and I wasn't even given complaint#. I called UPS owner and he says there is no news yet. Should I wait or do I need a lawyer in this situation

 

[Zigner]

Sorry, this forum is for US law only.

 

[abam]

Sorry, this forum is for US law only.

I rent a mailbox at UPS Store in NYC, NY

 

[Zigner]

You should refer to your rental agreement with the UPS store for your recourse.

 

[justalayman]

since the lawyer fees are not recoverable and especially given you are in NY City, I suspect the legal fees would eat up much of what might be realized. It is not likely a practical solution.


have you called UPS (not the store but UPS. The UPS stores are not owned by UPS but individually owned by a independent party). For that matter, has a claim even been made with UPS?

 

[abam]

since the lawyer fees are not recoverable and especially given you are in NY City, I suspect the legal fees would eat up much of what might be realized. It is not likely a practical solution.


have you called UPS (not the store but UPS. The UPS stores are not owned by UPS but individually owned by a independent party). For that matter, has a claim even been made with UPS?

Thank you for your reply. Not sure why lawyer fees are not recoverable if court decides in my favor? In this case, won't UPS will be obligated to pay for my lawyer?

 

[Silverplum]

Did you make a claim with UPS??

 

[abam]

Did you make a claim with UPS??

I am not a sender of the packages so I won't be able to do so. And I did not sign for the packages. What I did - I called police and they gave me a police report

 

[abam]

Did you make a claim with UPS??

Also, the packages were all sent USPS, not UPS so even if I get lucky and all the sender will file claims, the claims will be filed against USPS. But USPS did their job fine, the packages WERE delivered to my mailbox and were stolen AFTER they were delivered to my UPS Store mailbox.

 

[Zigner]

At the risk of repeating myself:

You should refer to your rental agreement with the UPS store for your recourse.

 

[justalayman]

Also, the packages were all sent USPS, not UPS so even if I get lucky and all the sender will file claims, the claims will be filed against USPS. But USPS did their job fine, the packages WERE delivered to my mailbox and were stolen AFTER they were delivered to my UPS Store mailbox.

then why would UPS reimburse you for anything?


from a previous post of yours:

The UPS Store owner told me UPS will reimburse me the value of the packages but it will take 30-60 days for UPS to investigate.

UPS stores are independently owned franchises.

I suspect USPS will not reimburse anybody either since they packages reached their destination and most likely, were signed for as being in non-damaged condition. UPS has nothing to do with this other than their name is on the store.


This is going to be (as has been stated before) based on your contract with the UPS store.

 

[LdiJ]

then why would UPS reimburse you for anything?


from a previous post of yours:



UPS stores are independently owned franchises.

I suspect USPS will not reimburse anybody either since they packages reached their destination and most likely, were signed for as being in non-damaged condition. UPS has nothing to do with this other than their name is on the store.


This is going to be (as has been stated before) based on your contract with the UPS store.

You didn't mean USPS right? UPS stores don't ship via the post office.

 

[Silverplum]

You didn't mean USPS right? UPS stores don't ship via the post office.

He meant what he wrote. Re-read the thread.

 

[justalayman]

You didn't mean USPS right? UPS stores don't ship via the post office.

I actually did mean what I wrote. OP said the packages were sent USPS but he does rent a "box" at the UPS store which they were received at.

 

[TheGeekess]

Hello,

I rent a mailbox at UPS Store.

I had 40 packages stolen(with total value over $7k) from my mailbox AFTER the packages have been delivered to UPS Store. When I came to pick up the packages to UPS Store the packages themselves were opened and content was stolen. The packages were kept on the basement floor, there is no video recording there, because only employee had access there and cleaning staff.

The UPS Store owner told me UPS will reimburse me the value of the packages but it will take 30-60 days for UPS to investigate.

I called police and they gave me a police report and I have all the photos of the opened packages.

30 days passed and I wasn't even given complaint#. I called UPS owner and he says there is no news yet. Should I wait or do I need a lawyer in this situation

You didn't mean USPS right? UPS stores don't ship via the post office.

USPS delivers to UPS stores where mailboxes are located. FedEx and UPS both have contracts with USPS for USPS to do final delivery on some packages. It's supposed to be 'cheaper'.