I'm trying to sue Sprint for billing me their early termination charge (ETF).
I would like to sue them for a $350 charge plus some amount to make up for the inconvenience and the 15 I spent in total on this.
I would like to know if I can sue them in my local small claims court or do I need to take it to their home state?
Do I have to notify Sprint or give them a 30 days warning before suing?
I would also appreciate any tips or advice about this process
This is the story in short (I documented the below interactions in writing):
I moved to a new place with my Sprint phone and I couldn't get good reception and 3G in most of my apartment. The phone became unusable. I called them and they sent me to a store to get updates which that didn't help at all. Then, they sent me a signal-boosting device which didn't work either. I spent about 8 hours on the phone with them trying to troubleshoot that device. Then, after speaking to 6-7 reps, I got to someone who said that there's nothing they can do other than sending me another signal-boosting device and try again. I refused and asked to get out of my contract without paying ETF (this happened a month after I signed a two years contract with them). He agreed and I went ahead and switched to a different provider.
a month and a half later I get a bill from them with the ETF. I called and explained the situation. I spoke to 5 reps over an hour and a half. They all told me that their notes say I was told that I will have to pay ETF. I told them that is not true and repeatedly asked them to listen to the call and see. I also told them that regardless of any notes, Sprint ended the contract with me by not providing service. That did not agree to credit the fee or to locate the call.