Travelocity Robbery

[zooxmusic]

What is the name of your state (only U.S. law)? New Jersey

I booked a flight for December with Travelocity last July. I had to cancel the flight in October and they said they would issue me a credit minus $150 change fee. Last week I tried to apply that credit to a new flight and from somewhere there was an extra $30 "service fee" in addition to the $150 that was not stated anywhere in any of the documents that I agreed to (or so I think). After this I was left with a credit for $48.30 of which Travelocity is FORCING me to pay them another $29.95 to ship me the voucher using FedEx. I checked prices that I would get from FedEx and an overnight package would come close to this but Travelocity isn't even sending it overnight. And they must get better pricing than me. What can I do?

I would gladly pay 85 cents for delivery confirmation with USPS to cover their butts but they are robbing me of another 29.10 because they MUST ship FedEx

 

[Zigner]

What is the name of your state (only U.S. law)? New Jersey

I booked a flight in December with Travelocity last July. I had to cancel the flight in October and they said they would issue me a credit minus $150 change fee. Last week I tried to apply that credit to a new flight and from somewhere there was an extra $30 "service fee" in addition to the $150 that was not stated anywhere in any of the documents that I agreed to (or so I think). After this I was left with a credit for $48.30 of which Travelocity is FORCING me to pay them another $29.95 to ship me the voucher using FedEx. I checked prices that I would get from FedEx and an overnight package would come close to this but Travelocity isn't even sending it overnight. And they must get better pricing than me. What can I do?

What does your agreement with Travelocity give you in the way of remedy for a dispute?

 

[zooxmusic]

Thanks for the quick reply Zigner, I am reading through their terms and conditions now and nothing is jumping out as to figure that out. Where should I look?

 

[swalsh411]

What is this "voucher" you are referring to?

 

[zooxmusic]

Sorry, The "voucher" is the credit that is left over. They are calling it a "voucher" that will be good for future travel. It is not a check, it is a $48.30 travel credit to be used with Continental or Travelocity within the next year.

 

[zooxmusic]

Redacted

Wow, I contacted the VP of customer service at Travelocity and "as a courtesy" they are going to refund the $30 fee AND the $29.95

 

[Zigner]

Wow, I contacted the VP of customer service at Travelocity and "as a courtesy" they are going to refund the $30 fee AND the $29.95

Excellent.

Communication is key...

 

[zooxmusic]

Your right, my marriage has taught me that!

Thanks