What is the name of your state (only U.S. law)? NJ
A passport and visa company that has 100% guaranteed on their website took 7 days to process an order that they claimed they could do over night. US Passport Service - US Passport Renewal Service and New United States Passports They also charged me for 1 day service. This is for a visa from the China Consulate. I needed my visa for a Flight I had booked on 2/29/12
Wednesday 2/22/12 Mail all documents via fedex express to their office in Washington DC
Thursday 2/23/12 called and emailed them and after several times getting a VM finally got through to a per who told me they needed to change something on my documents that I did incorrectly and it just went to the consulate so it will ship tomorrow and I will get it on Monday
Monday 2/27/12 Called in the afternoon and said they were shipping it tonight and I would get it tomorrow
Tuesday 2/28/12 The owner of the company calls me in the AM and tells me he is working on my passport personally in Washington DC and is driving down to the consulate himself to get the passport. He will ship it to me same day and will call by around 5pm with tracking number. At 2pm he calls and asks what time my flight leaves tomorrow and what airport I am leaving from. I then get an email at 3pm saying my Visa will not be ready in time for my flight. (I then called and canceled all my flights) He stated that the Chinese consulate has held my passport for all these days and has not yet approved my visa. He stated the delay was in me incorrectly filling out the Visa forms and said he made these changes (aka forged) whatever changes he thought needed to be made, but could not remember what changes they were, before he turned them into the consulate. I call and say it is completely unacceptable and I will be driving to Washington DC in the morning to get my passport. He then says they wont give it to me and wont let me in the building. I told him I want my passport back and hung up. I then wrote an email saying how I was going to exploit him forging documents to the China consulate if he didn’t refund me the total of $700. At 8pm I get an email saying my passport has shipped. When I checked the tracking number it shipped from Los Angelos CA NOT Washington DC and he was lying the entire time about him going to the Washington DC consulate.
Wednesday 2/29/12 He calls my phone multiple times in the am and I finally call him back. He says he will refund me the $700 which included my airfare cancellation fees (If he is going to refund it I do not know) My passport then arrived at 10:30am which was too late for me to make my flight anyway.
Moral of the story is they shipped my passport all over the country which caused it not to be done in time and then lied about it blaming the Washington DC consulate for delaying it when it wasn’t even there it was in Califorina.
I also found a site with multiple other people posting about the same exact problems with this company.
Is this grounds for a lawsuit? And will an attorney take it on for a % of awarded instead of a retainer?
Just another added note. I was going to China to negotiate a business partnership with another company which in now in Jeopardy.
A passport and visa company that has 100% guaranteed on their website took 7 days to process an order that they claimed they could do over night. US Passport Service - US Passport Renewal Service and New United States Passports They also charged me for 1 day service. This is for a visa from the China Consulate. I needed my visa for a Flight I had booked on 2/29/12
Wednesday 2/22/12 Mail all documents via fedex express to their office in Washington DC
Thursday 2/23/12 called and emailed them and after several times getting a VM finally got through to a per who told me they needed to change something on my documents that I did incorrectly and it just went to the consulate so it will ship tomorrow and I will get it on Monday
Monday 2/27/12 Called in the afternoon and said they were shipping it tonight and I would get it tomorrow
Tuesday 2/28/12 The owner of the company calls me in the AM and tells me he is working on my passport personally in Washington DC and is driving down to the consulate himself to get the passport. He will ship it to me same day and will call by around 5pm with tracking number. At 2pm he calls and asks what time my flight leaves tomorrow and what airport I am leaving from. I then get an email at 3pm saying my Visa will not be ready in time for my flight. (I then called and canceled all my flights) He stated that the Chinese consulate has held my passport for all these days and has not yet approved my visa. He stated the delay was in me incorrectly filling out the Visa forms and said he made these changes (aka forged) whatever changes he thought needed to be made, but could not remember what changes they were, before he turned them into the consulate. I call and say it is completely unacceptable and I will be driving to Washington DC in the morning to get my passport. He then says they wont give it to me and wont let me in the building. I told him I want my passport back and hung up. I then wrote an email saying how I was going to exploit him forging documents to the China consulate if he didn’t refund me the total of $700. At 8pm I get an email saying my passport has shipped. When I checked the tracking number it shipped from Los Angelos CA NOT Washington DC and he was lying the entire time about him going to the Washington DC consulate.
Wednesday 2/29/12 He calls my phone multiple times in the am and I finally call him back. He says he will refund me the $700 which included my airfare cancellation fees (If he is going to refund it I do not know) My passport then arrived at 10:30am which was too late for me to make my flight anyway.
Moral of the story is they shipped my passport all over the country which caused it not to be done in time and then lied about it blaming the Washington DC consulate for delaying it when it wasn’t even there it was in Califorina.
I also found a site with multiple other people posting about the same exact problems with this company.
Is this grounds for a lawsuit? And will an attorney take it on for a % of awarded instead of a retainer?
Just another added note. I was going to China to negotiate a business partnership with another company which in now in Jeopardy.
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