What is the name of your state (only U.S. law)? IL
8 yrs ago i purchased my wifes wedding ring set at walmart it cam with a lifetime warranty. on are five yr anniversary i bought her a bigger ring when we first got married i didnt have alot of money but things got better and i got her a bigger ring anyway even though she had a ring worth 10 times the rings from walmart she still wore the original everyday and the other on special occasions so recently i noticed something didnt look right on the ring one of the diamonds had fallen out so since it had a lifetime deal i figure just take it in and alls good well thats when **** hit the fan they honerd the warranty but when it came back in it was a differnt ring all the stones were much smaller and what we sent out was a two band set that locks togather but what we got back was a two peice set that doesnt go togather there from two diffrent sets so we went back to the store withen 24 hrs and they said too bad nothing we can do thats ther idea of fixing it they just replace it wich is rediculouse how do u replace the sentamental value so we said wed rather have our original back eaven missing a stone she said she would look into it next day she calls and says our original ring is gone we cant get it back because someone threw out the original packiging with all the info to track the order so thers no way to get it back so now we are stuck with a 2 peice wedding set that is miss watched and the diamonds in it are not eaven close to what we had and the ring i purposed with is GONE
WHAT DO WE DO
8 yrs ago i purchased my wifes wedding ring set at walmart it cam with a lifetime warranty. on are five yr anniversary i bought her a bigger ring when we first got married i didnt have alot of money but things got better and i got her a bigger ring anyway even though she had a ring worth 10 times the rings from walmart she still wore the original everyday and the other on special occasions so recently i noticed something didnt look right on the ring one of the diamonds had fallen out so since it had a lifetime deal i figure just take it in and alls good well thats when **** hit the fan they honerd the warranty but when it came back in it was a differnt ring all the stones were much smaller and what we sent out was a two band set that locks togather but what we got back was a two peice set that doesnt go togather there from two diffrent sets so we went back to the store withen 24 hrs and they said too bad nothing we can do thats ther idea of fixing it they just replace it wich is rediculouse how do u replace the sentamental value so we said wed rather have our original back eaven missing a stone she said she would look into it next day she calls and says our original ring is gone we cant get it back because someone threw out the original packiging with all the info to track the order so thers no way to get it back so now we are stuck with a 2 peice wedding set that is miss watched and the diamonds in it are not eaven close to what we had and the ring i purposed with is GONE
WHAT DO WE DO