What is up with Direct TV?

[mstread]

What is the name of your state (only U.S. law)? California
I used to have Direct TV but I cancelled it because they have terrible customer service. Now I am stuck with a satellite dish bolted to my roof & they refuse to come & remove it. They tell me that it is mine. I never paid for it & I told them that I
don't want it yet still they refuse to remove it. I am a sixty year old women with no husband. How am I supposed to climb onto my roof & unbolt a satellite dish? I feel like they have left their litter in my yard. Can't they at least be forced to remove the thing?

I am sure somebody else has been stuck like this?

I would appreciate any comments.

 

[TheGeekess]

What is the name of your state (only U.S. law)? California
I used to have Direct TV but I cancelled it because they have terrible customer service. Now I am stuck with a satellite dish bolted to my roof & they refuse to come & remove it. They tell me that it is mine. I never paid for it & I told them that I
don't want it yet still they refuse to remove it. I am a sixty year old women with no husband. How am I supposed to climb onto my roof & unbolt a satellite dish? I feel like they have left their litter in my yard. Can't they at least be forced to remove the thing?

I am sure somebody else has been stuck like this?

I would appreciate any comments.

Hire a local handyman to remove the dish.

 

[Proserpina]

What is the name of your state (only U.S. law)? California
I used to have Direct TV but I cancelled it because they have terrible customer service. Now I am stuck with a satellite dish bolted to my roof & they refuse to come & remove it. They tell me that it is mine. I never paid for it & I told them that I
don't want it yet still they refuse to remove it. I am a sixty year old women with no husband. How am I supposed to climb onto my roof & unbolt a satellite dish? I feel like they have left their litter in my yard. Can't they at least be forced to remove the thing?

I am sure somebody else has been stuck like this?

I would appreciate any comments.

How are you approaching them?

From personal experience, they respond MUCH more efficiently when you're kind, reasonable and polite to them.

 

[justalayman]

How are you approaching them?

From personal experience, they respond MUCH more efficiently when you're kind, reasonable and polite to them.

If I understand their system, the customer "purchases" the equipment when contracting the service. There is likely to be a period required to continue the contract to make the equipment owned by the customer free and clear but if the OP completed the contract, the equipment is likely hers and hers to do with as she chooses.


I doubt they would come out to remove her dish from her roof, especially since she no longer uses their service. What would be the benefit to them?

 

[Proserpina]

If I understand their system, the customer "purchases" the equipment when contracting the service. There is likely to be a period required to continue the contract to make the equipment owned by the customer free and clear but if the OP completed the contract, the equipment is likely hers and hers to do with as she chooses.


I doubt they would come out to remove her dish from her roof, especially since she no longer uses their service. What would be the benefit to them?

Oh, there's absolutely NO benefit to them!

But I do know that on the odd occasion, they'll do it just for customer service reasons.

 

[OHRoadwarrior]

How long did you have it? Once the Dishes are removed, you need to have the holes in your shingles sealed.

 

[EmmeRose]

Honestly lady, is a dish on top of your house bothering you that much? Why can't it just stay up there? It would be up there if you were still paying for the services.

I did a simple Google search and it states on their website that Directv does not remove dishes and are not obligated to do so. You'll have to hire someone else to do it.

 

[davew128]

If I understand their system, the customer "purchases" the equipment when contracting the service. There is likely to be a period required to continue the contract to make the equipment owned by the customer free and clear but if the OP completed the contract, the equipment is likely hers and hers to do with as she chooses.

Not true. Unless you actually buy the equipment from them (at VERY high prices), its actually a month to month lease after the initial service contract. Once you cancel you're supposed to return the receivers and remotes.

I doubt they would come out to remove her dish from her roof, especially since she no longer uses their service. What would be the benefit to them?

A friend of mine was squawking to me last week that DISH wouldn't come remove their dish from the roof of his rental property when the tenant who used it left. Seems to be an industry thing.

 

[safetyforlife]

opinion

While purchasing the system, there will be certain discount offers and other services. Based on that, you can contact the respected person, to offer service for you.

 

[TheGeekess]

While purchasing the system, there will be certain discount offers and other services. Based on that, you can contact the respected person, to offer service for you.

Alrighty then.