B
bearcat999
Guest
I live in Washington DC
I visited an Office Depot to buy an advertised chair. None were there, and the clerk offered to check his computer to see if any were in the warehouse. He found nine. I ordered one with my debit card.
The chair never arrived. I called, and was told that the chair was on backorder and would take several weeks to arrive. I agreed to wait.
The chair did not arrive. I called, and cancelled the order.
Some time later, another chair was advertised by Office Depot. I ordered one over the phone with my debit card. I made sure it was in stock.
Again, it did not arrive on time. I was again told that "it is on back order" and I would have to wait. I asked to speak to a supervisor.
After a great deal of runaround, Office Depot cancelled my order, and I later got an apology, and the offer of a free chair. I accepted. The free chair arrived promptly.
I was quite angry to discover that my card had been debited for the "free" chair. I called, and the debit was credited back.
Quite a while later, a box arrives on my door. Another chair, which I had NOT ordered. I call Office Depot, and they say that I placed the order for another chair, and that they took the money out of my debit card.
Am I correct in understanding that the law allows one to keep unordered merchandise as a free gift?
What needs to be done to get the unauthorized debit money back into my bank account? If I prove that I did not make a phone order call on the date and time Office Depot claims I did, is that sufficient?
If you choose to reply, please state your area of expertise. Thank you.
I visited an Office Depot to buy an advertised chair. None were there, and the clerk offered to check his computer to see if any were in the warehouse. He found nine. I ordered one with my debit card.
The chair never arrived. I called, and was told that the chair was on backorder and would take several weeks to arrive. I agreed to wait.
The chair did not arrive. I called, and cancelled the order.
Some time later, another chair was advertised by Office Depot. I ordered one over the phone with my debit card. I made sure it was in stock.
Again, it did not arrive on time. I was again told that "it is on back order" and I would have to wait. I asked to speak to a supervisor.
After a great deal of runaround, Office Depot cancelled my order, and I later got an apology, and the offer of a free chair. I accepted. The free chair arrived promptly.
I was quite angry to discover that my card had been debited for the "free" chair. I called, and the debit was credited back.
Quite a while later, a box arrives on my door. Another chair, which I had NOT ordered. I call Office Depot, and they say that I placed the order for another chair, and that they took the money out of my debit card.
Am I correct in understanding that the law allows one to keep unordered merchandise as a free gift?
What needs to be done to get the unauthorized debit money back into my bank account? If I prove that I did not make a phone order call on the date and time Office Depot claims I did, is that sufficient?
If you choose to reply, please state your area of expertise. Thank you.