Brookstone product blew up

[KittyK]

What is the name of your state? California
I live in the UK. Whilst on a trip to California, last December, I bought a Max Massager from Brookstone in Santa Monica. I bought it to help with my partner's rehabilitation after he was badly insured in a head-on auto-mobile collision. The third time I used the massager it blew up, sparked and smoked; also blowing the plug socket. A registered electrician checked the plug socket and the adaptor which I'd used and there were no faults. My understanding is that it was the Massager that was faulty. I was a full-time carer for my partner and as such time passed before contacting Brookstone Customer Service by email on 7/4/07. I received an automated reply which did not answer my query about faulty goods. I emailed them again and received a reply today, 9/14/07, saying i could have a replacement or gift vouchers if I returned the Massager to a Brookstone and I paid the shipping costs. The Max Massager cost $200, the proposed shipping costs would be a minimum of $120. I would be grateful if could advise me about my consumer rights. I used my UK credit card to buy the Massager. Thank you very much for your help.

 

[Zigner]

You would need to return the product, as they asked. They have offered to replace it.
Perhaps you can take pictures and send them, along with a copy of the electrician's report, in order to convince them to waive the requirement of shipping it back.
I would recommend you NOT email them and start using regular post.

 

[KittyK]

Thanks, will do.

 

[rjordan392]

Check your credit card issuer policy on receiving defective goods. In the U.S. , Some card issuers will stop payment on customer complaints about defective goods. You may not have to send the goods back.