Business Liability

What is the name of your state? Texas

My question is I work for a company that repairs and services "floors". We have been to one particular location (over 15 times) to service this one section in the "floor". All that we do is a quick fix but have informed the location that the "floor" needs to be replaced and that it is beyond repair. The customer at this time does not want to proceed with the replacement but continues to want the "floor" serviced. The owner feels that a letter from us to them stating that we are not liable for any damages or injuries resulting from the "floor" due to the company's choice should suffice in the unlikely event something should occur. I'm not entirely comfortable with the letter and am in search of something more concrete to protect the company and any pedestrians. Any suggestions would be greatly appreciated.
Thanks to all who respond.

[JETX]

Simply, what you are asking for (presumably) is not legal advice, but legal services. I would suggest you contact a local attorney who can review your 'floor' concerns and provide any documents needed to try to limit liability.

[HomeGuru]

Originally posted by MikkiG6
What is the name of your state? Texas

My question is I work for a company that repairs and services "floors". We have been to one particular location (over 15 times) to service this one section in the "floor". All that we do is a quick fix but have informed the location that the "floor" needs to be replaced and that it is beyond repair. The customer at this time does not want to proceed with the replacement but continues to want the "floor" serviced. The owner feels that a letter from us to them stating that we are not liable for any damages or injuries resulting from the "floor" due to the company's choice should suffice in the unlikely event something should occur. I'm not entirely comfortable with the letter and am in search of something more concrete to protect the company and any pedestrians. Any suggestions would be greatly appreciated.
Thanks to all who respond.

**A: what is the floor made of and what constitutes service of the floor as opposed to repair?

The floor is a general term. We acutally service/repair/and replace another material that is required for building construction but did not want to state what it was due to not sure who views these boards. I know that if the Owner wants to send a letter it will need legal counsel but I wanted to see if anyone had experiences with sending a letter and still being sued. I know there is probably some ruling/regulation/or statue that says since we know there is a problem and continue to help by repairing the problem knowing full well it is dangerous and could potentially harm someone. I wanted something already gone through that would back up what I want to bring to the table and not service the place anymore until the problem is replaced with new and safe material. I know if it went to court and I was on the jury I would frown upon the company that only cared about "money" and continued helping in which someone either was injured or even killed. Is there anything that ya'll have come acrossed, other cases or judgements. Your help is greatly appreciated.