I have just finished re-modelling a bathroom, and the final stage was to install a glass shower door.
My Son and Nephew were helping me, and we had already completed the stages of fitting the side panel and threshold. When we removed the 42 inch wide door from the box, and manouvered it into position to hang, the thing just exploded into a million pieces of flying glass! I suffered many minor cuts and nicks to my head, neck, forearms and hands. My Son was fortunately wearing a heavy sweater so only had one small cut to his hand. The flying glass, also caused minor damage to the new shower tray, vanity unit and paintwork. It took 2 hours to clean up the mess.
When I called Kohler, they were apologetic, and said that this happen's with tempered glass in one in every 10,000 doors, and is known as spontaneous breakage. They offered to send me a replacement in about 2 weeks, but that's about it.
My question is... What should I be doing about this? Should I be looking for compensation, and if so what sort of amount?
They tell me they have sent the e-mailed pictures of the damage and my injuries to their corporate Insurance company, but they haven't contacted me.
I'm not looking to get rich out of this, but feel they should be at least offering to replace the door and refund the purchase price. I would also like them to install the new one, as the terror of that experience of the glass exploding in our hands is still fresh in our minds.
Thanks for any advice.