New York
I've been studying the Magnuson-Moss thing and am curious about a few things. First, my understanding is that a warranty claim cannot be denied based on not using a repair shop authorized by the manufacturer. From what I read this would be considered an illegal tie-in sale.
Second, and if I understand it correctly, a manufacturer cannot deny a claim based on other than the manufacturer's parts being used unless the manufacturer has received a waiver to the tie-in sales restriction by proving to the FTC that a specific part will not work with their product.
I'm researching this because Harley Davidson is refusing to do warranty work on my bike unless the bike is returned to a completely stock condition, claiming that the aftermarket parts I have installed on the bike 'could' be causing the problems I'm having. I know for fact these aftermarket parts are not causing the problem, but Harley Davidson will not authorized the dealer to diagnose or repair any problem until I return the bike to it's original stock configuration.
I personally think they are looking for a way out of honoring the warranty.
I've been studying the Magnuson-Moss thing and am curious about a few things. First, my understanding is that a warranty claim cannot be denied based on not using a repair shop authorized by the manufacturer. From what I read this would be considered an illegal tie-in sale.
Second, and if I understand it correctly, a manufacturer cannot deny a claim based on other than the manufacturer's parts being used unless the manufacturer has received a waiver to the tie-in sales restriction by proving to the FTC that a specific part will not work with their product.
I'm researching this because Harley Davidson is refusing to do warranty work on my bike unless the bike is returned to a completely stock condition, claiming that the aftermarket parts I have installed on the bike 'could' be causing the problems I'm having. I know for fact these aftermarket parts are not causing the problem, but Harley Davidson will not authorized the dealer to diagnose or repair any problem until I return the bike to it's original stock configuration.
I personally think they are looking for a way out of honoring the warranty.