What is the name of your state (only U.S. law)? Illinois
Bought this showroom car in November 2014, brand new. One year later had a safety recall done at the dealership, everything went wrong from that day: bad shifting, jerking at low speeds. Went back to have it diagnosed and fixed at least 10 times since November, 2015 until last week. The service advisor that was assigned to my case systematically refuses to put in writing what he verbalize: the transmission is bad because it is a 9 speeds trans that, simply, doesn't work the way it's supposed to. He keeps saying that "the car works according to factory standards". He acknowledged verbally that he drove the car for 110 miles (different times, different tests drives) and the car was acting up BUT gives me useless pieces of paper with "the customers concern was not duplicated". This because every times my car is connected to their system it doesn't shows any codes so, officially, there's nothing wrong with it until you drive it. I am in the process of declaring it a lemon car but I am pretty sure the factory will decline any settlement because of my wonderful service advisor who never ever wrote down what is going on with my car. The other places I went to don't want to deal with this type of car because they know about the issue. The production of this model was already stopped, two years after they put it on the market. Every single mechanic you ask about this type of car says there's something wrong with it. None of them wants to put it in writing. The amount of stress I went thru since November 2015 is huge. What's there to be done? The whole story is so long and I am ready to answer to any question, regarding. Now I am stuck with an expensive, damaged car who nobody wants to fix or take back because there's no legal proof there's something wrong with it.
Bought this showroom car in November 2014, brand new. One year later had a safety recall done at the dealership, everything went wrong from that day: bad shifting, jerking at low speeds. Went back to have it diagnosed and fixed at least 10 times since November, 2015 until last week. The service advisor that was assigned to my case systematically refuses to put in writing what he verbalize: the transmission is bad because it is a 9 speeds trans that, simply, doesn't work the way it's supposed to. He keeps saying that "the car works according to factory standards". He acknowledged verbally that he drove the car for 110 miles (different times, different tests drives) and the car was acting up BUT gives me useless pieces of paper with "the customers concern was not duplicated". This because every times my car is connected to their system it doesn't shows any codes so, officially, there's nothing wrong with it until you drive it. I am in the process of declaring it a lemon car but I am pretty sure the factory will decline any settlement because of my wonderful service advisor who never ever wrote down what is going on with my car. The other places I went to don't want to deal with this type of car because they know about the issue. The production of this model was already stopped, two years after they put it on the market. Every single mechanic you ask about this type of car says there's something wrong with it. None of them wants to put it in writing. The amount of stress I went thru since November 2015 is huge. What's there to be done? The whole story is so long and I am ready to answer to any question, regarding. Now I am stuck with an expensive, damaged car who nobody wants to fix or take back because there's no legal proof there's something wrong with it.
