Can I get derogitory info off my credit?

[slaggbot]

I am in San Diego, CA

What do you guys think of this? Do I have ANY avenue of escape on this? Apparently you have to RECORD your calls when you talk to the mortgage banks…

Are corporations held to what the representatives that work for them say? I am pretty much screwed due to First Franklin’s (mortgage bank) stupid, worthless collections reps.

I was 30 days late for my May payment. I called them like Jun 10th and said, “what can I do, is there any kind of program or something I can work out? What are my options?” They said they can put me on a repayment schedule 1 ¼ payments until Oct to get caught up. I SPECIFICALLY asked them if I went with this program, would it continue to show that I was 30 days late, and then 60 days late, etc. The said “No, we will not keep reporting you, you are working with us and therefore we will not mark you as late. I asked again (cause my wife was VERY SPECIFIC that we’d have to find another way if they reported us late every month) They said again, no. I even called back and had asked another rep ... again, same answer. The most important fact is.. I would be so screwed if they reported me late every month. I would have begged, borrowed and stolen to get caught back up to avoid this… so I was very relieved when they said that it wouldn’t.

So, 3 months later after making 1 ¼ payments…. All of that was bullcrap. I pulled my credit, and I have… MAY, 30 days late / JUNE, 30 days late / JULY, 60 days late / AUGUST, 60 days late.

I call back. Talk with other lady and ask whats up. "Sorry sir, we always report you as late on this program, That is why a lot of people don’t like the repayment plan" WHAT!!?? I SPECIFICALLY asked at least 2 reps if this would do this I they said NO!! (Ok so now that I need to refi in Dec, or else my mortgage goes up about $500 per month, I am totally and utterly screwed).

So I talked with her supervisor. I told him "Look, I SPECIFICALLY asked these people if this was going to further affect my credit by participating in this repayment plan. They told me it wouldn’t, repeatedly. So now I am totally screwed and I don’t know what to do. He put me on hold, and couldn’t pull the phone recordings because they were past 30 days. He told me because of the descrepency, he would have them take off the negative reports, but that this is my warning and none further would be taken off. I asked him 2 or 3 times, ok, so you are going to take these off? Yes. I got his name and his employee number. I didn’t expect May to come off, because that was my fault for being late.

Well, we just got 2 letters in the mail saying they reviewed the request, and that the request was denied.

So, everyone who answers the phone there, is full of it. He didn’t even say he was making a REQUEST. He said he would have them DO it. So, I am sure that call was at least recorded because it was last week, and 30 days is how long they keep them. Scary thing is, I called this dept at least 10 times in the last 4 months. Not ONE TIME was I told that it would further affect my credit. No once. And to top it off, I was told lies. That it specifically would not. I had one guy even try to get me to sretch out yet another full payment so that I would have 1 ¼ payments way out to Feb of next year…. Not one mention of further credit thrashing.

So, I am sure they would not produce any recordings to help my side of the story.. and with fine print up the wazoo to help them, I am sure….. Do I have any leg to stand on?

[moburkes]

Well, any agreement that either of you makes which falls outside of the contract of your mortgage needs to be in writing. I can't imagine (seriously) why you expected this NOT to show up on your credit report.