OK, I know my post was long but maybe you should read things carefully before you respond. I was NOT getting a credit back on my credit card and guess what, I don't know how YOU pay your bills, but I put balances on my card and pay it off in full each month. I don't let balances fester and get ridiculous interest charges because like I said my credit was not the best but it's been better than it has been for quite some time. And guess what, if you send me a bill for 174.98 and you bill me 340.09 it's not ok to just say we'll credit your account, no credit the account you took the money from, which is my credit card. They should have never agreed to credit the card if they were going to apply the credits to my comcast account. Furthermore, I work in customer care, so I have plenty of patience, I deal with disgruntled people several times a day. NOW... MOVING forward, if your comment does not pertain to the question that I mentioned at the end... you need not respond. I didn't post this to get options on my level of patience, but to get suggestions on how to proceed in my current situation. Thanks!