What is the name of your state (only U.S. law)? New Jersey
I have had Comcast since 2007, and had no problems with them or their billing practices. However, I just moved in March and had my service transferred to the new address and it's been nothing but problems since. Before transferring service my bill was $174.98. I had automatic payments set up, but I noticed my credit card had a pending charge for $340.09. I called Comcast who told me that they bill a month in advance, but I would see credits on my next bill. I told them this was unexceptable and that I wanted a credit back to my card, I'd pay the full bill without credits when it was due. No credit, so I disputed it with my credit card for the amount of 174.98, so the credit card gave me the difference, and I paid what I was supposed to. However, when I paid my next bill, I noticed under a section called unbilled activity a charge for $340.09. Once again I contacted comcast, the csr told me she would write a ticket. The next month, the unbilled activity became a one-time charge of 340.09, giving me a cable bill of over $500, due by May 20th. I went to the payment center with documents and was once again told they would write an escalated ticket. When the 20th came, I paid everything but the $340.09. Finally, I had enough of Comcast and went to the better business bureau. I then got a call from someone at their corporate office, who told me that when I disputed the payment the bank reported crediting me, and they thought it was the full amount, since they'd put credits on my comcast account, they recharged the full amount. They gave me a credit for half, but I had to pay the other $170.00. No problem I thought. Then I tried to get financing on a mortgage, the man ran my credit report and said I didn't qaulify. I don't have the best credit, but I was told he could work with me as long as my score was above 620. It was, or so I thought, literally the next day, I got my credit report. My score had been brought down 27 points because Eastern Account Systems had reported a collection item in April, and it was reported again in May. I'd never heard of them, so I called creditinform to get their info, called them, and was told it was reported from COMCAST for the amount of $340.09. They are trying to say that when they transferred my service they closed my old account, and when I disputed the payment it went back to the old account, and since it was closed it then went straight to collections. Comcast said if my old account was still active I would have been notified of the collection. Can they do that? Also, if it went straight to collection for the old account, how the hell did it show up on my NEW account in April as unbilled activity. They messed me up big time, and now they are telling me that it will be another 60 days before it is removed from my credit report. What can I do???