Company Says I Owe (Services Were NOT Rendered)

[newsboy9]

What is the name of your state? Kansas

I had cable internet for a while and they wouldn't take automatic payments so I fell a little behind. Then I decided I could live without it. They shut off my cable modem in August. Then they sent a representative to collect the money we owed in September. We paid the guy the money and checked to make sure that the internet was not turned back on. Then about a week ago we get a bill from the company saying that we owe them for September and October, but the whole time the modem has been administratively shut off by them (it's been plugged in to my system but no access has been allowed). I called the company and they said that I should have called to see why my access wasn't working, I explained that I didn't call because I thought it shouldn't have been working because the account was closed. They said that they won't give a credit because I could have called in to have it turned on and that my account wasn't closed. I told them that if they didn't render services for those two months then they couldn't charge for services for those two months. I never signed a contract with this company stating that I had to call and explicetly say to close my account or anything like that.

So how do I get the company to remove the charges for September and October?

TIA,

Newsboy