What is the name of your state (only U.S. law)? Louisiana
My wife signed up for a spa membership in 2009 for 1 year. They require you to actually come in and cancel your membership after the yea if not it will auto renew every year after. My wife went in (I was with her) and cancelled her membership, 2 years pass and now we receive a letter from a law firm/collection agency that she owes for 2 years of membership. We call and speak to them and they confirm that the letter was sent in error and to disregard it. Now roughly 2 years later we receive another letter saying we owe membership/ late fees/ and administrative fees for the membership from the company this time not a law office or collection company. I call and they say she never cancelled and I inform them of all the past contacts and confirm it was cancelled. they ask for the cancellation form but over the course of 5 years it has been misplaced.
Now my question is what should be do, they are demanding payment of $3500.00 5 years later and say any reasonable person would keep the cancellation contract for life. Please help!
My wife signed up for a spa membership in 2009 for 1 year. They require you to actually come in and cancel your membership after the yea if not it will auto renew every year after. My wife went in (I was with her) and cancelled her membership, 2 years pass and now we receive a letter from a law firm/collection agency that she owes for 2 years of membership. We call and speak to them and they confirm that the letter was sent in error and to disregard it. Now roughly 2 years later we receive another letter saying we owe membership/ late fees/ and administrative fees for the membership from the company this time not a law office or collection company. I call and they say she never cancelled and I inform them of all the past contacts and confirm it was cancelled. they ask for the cancellation form but over the course of 5 years it has been misplaced.
Now my question is what should be do, they are demanding payment of $3500.00 5 years later and say any reasonable person would keep the cancellation contract for life. Please help!