please help i have to call again in one hour

[jesa21]

What is the name of your state? i am in washington state, penn foster career school is located in pennsilvania. i cancelled my account with them over the phone on april 3rd, 2006. i was told by the woman in one week id recive a letter to confirm the cancellation, then two weeks later my refund check for 298.00 dollars. after a week i got the letter saying two weeks and my check should arrive. after 4 weeks of waiting i called back on may 4th, 2006. A gentlemen then told me it would be here by next thursday. it never came so yesterday on may 9th, 2006 i called again, and the woman told me in a few more days i should recieve it. upset that id been lied to i askedto speak to the next person up, she took my number and said a supervisor would call me back, 4 hours later a woman calls and says thier procedure is to wait 27 days after my last payment, an that they only send refund checks out once a month she then told me my check would not even be mailed out untill the end of this week or begining of next week. i was angry id been lied to repeatedly i am now 180.00 overdrawn at my bank because i wrote checks for bills expecting my refund check all last week. shouldent i be reimbursed for this? is this legal? can they do this? help please im sopposed to call back in an hour to speak to a manager.

[seniorjudge]

Originally Posted by jesa21

What is the name of your state? i am in washington state, penn foster career school is located in pennsilvania. i cancelled my account with them over the phone on april 3rd, 2006. i was told by the woman in one week id recive a letter to confirm the cancellation, then two weeks later my refund check for 298.00 dollars. after a week i got the letter saying two weeks and my check should arrive. after 4 weeks of waiting i called back on may 4th, 2006. A gentlemen then told me it would be here by next thursday. it never came so yesterday on may 9th, 2006 i called again, and the woman told me in a few more days i should recieve it. upset that id been lied to i askedto speak to the next person up, she took my number and said a supervisor would call me back, 4 hours later a woman calls and says thier procedure is to wait 27 days after my last payment, an that they only send refund checks out once a month she then told me my check would not even be mailed out untill the end of this week or begining of next week. i was angry id been lied to repeatedly i am now 180.00 overdrawn at my bank because i wrote checks for bills expecting my refund check all last week. shouldent i be reimbursed for this? is this legal? can they do this? help please im sopposed to call back in an hour to speak to a manager.

Q: shouldent i be reimbursed for this?

A: No. They didn't force you to write bad checks.


Q: is this legal? can they do this?

A: Yes and yes.


Get the person's name you speak to; tell them you want a certified check or money order sent to you TODAY or you are turning them into the government regulators in your state.

[Chien]

shouldent i be reimbursed for this? is this legal? can they do this?

No. Yes. Yes.
It's unfortunate that you got different stories, and I can empathize with your anger and frustration, but it's your responsibility to know that there are funds, not promises, against which your checks can be negotiated.

See if it helps to get over your anger and explain to the woman that you've been badly compromised in light of the promises made. See if she'll make an exception and cut you a check forthwith. Worth a try.

[jesa21]

thank you. i just called back and mary, the supervisor said it would be mailed today.

[Chien]

Sorry SJ. Didn't intend to step on toes. We were composing at the same time.

[BL]

Besides I don't know how Sr. desifered your post , but maybe it's outback talk .

[Zigner]

Originally Posted by jesa21

is this legal?

No, writing checks when you don't have sufficient funds to cover them is not legal.