Unathorized payment withdrawal from checking acct.

[rammons05]

What is the name of your state (only U.S. law)? Wisconsin

I set up a forbearance agreement with my mortgage company. I called back to cancel that and set up a new one to start the next month, but she told me I had to call back in Dec to set it up. She said she would go ahead and cancel the one that I had in place. That down payment that I agreed to was taken out anyway. It caused my checking acct to go severely negative and I was charged enormous bank fees. When I called the mortgage company (Citimortgage) to report the incident they said for me to fax in a copy of my bank statement showing the payment being withdrawn and any fees resulting from it and they would reimburse me within 24-48 hours. That was 10 days ago. When I call back now I keep getting the run around and am being told by some customer svc reps that I cannot get my money back because I was delinquent on the account. This should not be so because I cancelled the payment which was agreed to at the time that I did it. I talked to a customer svc manager who told me I should be entitiled to the refund, but everytime she says she's going to call me back she doesn't. What should I do from here? I am still getting fees for returned checks that are automatically paid from my account every month because I didn't cancel them thinking I was getting my money within 24-48 hours. I have no money to spend for food gas etc. and feel like I'm getting no where with them.What is the name of your state (only U.S. law)?

[TimStudiesLaw]

Check out this link regarding electronic fund transfers.

[url=http://www.fdic.gov/regulations/laws/rules/6500-1350.html]FDIC: FDIC Law, Regulations, Related Acts - Consumer Protection[/url]

[cosine]

Originally Posted by TimStudiesLaw

Check out this link regarding electronic fund transfers.

[url=http://www.fdic.gov/regulations/laws/rules/6500-1350.html]FDIC: FDIC Law, Regulations, Related Acts - Consumer Protection[/url]

It is a good thing for consumers to be armed with facts about their rights, like this one. Many years ago I had a situation where a mutual funds company withdrew $2000 from my bank account without my authorization. I got a runaround from my bank getting it dealt with until I reached someone that actually understood the law. It got fixed within 24 hours at that point. It works to know the law is on your side for many issues.