Department store quota's

[by0b]

What is the name of your state (only U.S. law)? California
My daughter has worked for Khol's department store for about 6 months as a cashier and general worker. She is required to ask customer if they would like to apply for store credit at checkout. Recently she was informed by store management that if she didn't get more customer to apply for store credit she would be written up and fired. She feels rotton because she can't help if customers don't want to apply for a store credit card. Does anyone know if this kind of quota or business behavior is legal. Thanks

 

[cbg]

It is 100% legal.

 

[Proserpina]

What is the name of your state (only U.S. law)? California
My daughter has worked for Khol's department store for about 6 months as a cashier and general worker. She is required to ask customer if they would like to apply for store credit at checkout. Recently she was informed by store management that if she didn't get more customer to apply for store credit she would be written up and fired. She feels rotton because she can't help if customers don't want to apply for a store credit card. Does anyone know if this kind of quota or business behavior is legal. Thanks

Perfectly legal.

 

[startedone]

its called salesmanship.

 

[Betty]

Does anyone know if this kind of quota or business behavior is legal. Thanks

It's legal because there is no law against it. Sorry.

 

[commentator]

If she does her best and does not succeed at meeting the store's criteria, and she is actually written up and fired for not meeting the sales quota, it is legal, but she will be likely to be approved for unemployment insurance when she is fired for this performance reason.

Because this is not misconduct. If she does actually try to get people to sign up for the credit program, makes a genuine effort, but is fired anyway, she would file for benefits and say that she did her best, but could not meet the quota. This is not misconduct.

The employer is free to set the quota anywhere they want to, and it's legal for them to fire people who do not meet it, but the employee is not really responsible for whether or not people are willing to buy something, spend more or sign up for a program. As long as she does her best, that's all she can do.

Of course if she refuses to offer the company credit program, or tells customers it's a bad deal and they shouldn't do it, that's misconduct. If she's fired for something like that, she's not going to be approved for unemployment benefits while looking for another job. If she really thinks she is in danger of being terminated in this situation, she needs to be looking for another job before it happens.

 

[Hot Topic]

The first thing your daughter needs to do is to tackle problems herself instead of asking her mom to find the answers for her.

If she takes an honest look at herself, she may be forced to admit that she's not making enough of an effort to do what the store expects of her. Have her make a list of every positive about setting up an account and find logical reasons to counteract any arguments against doing so. She might find it enjoyable and challenging, and it could raise her stock with the company. There are a lot of people still job hunting, and if she isn't "game," someone else will be.