mrsgrayston said:
No offense but I do think if you are company time, they might consider that misuse of company time. You also said you had a call on hold so you were busy at the time.
I disagree with you. Using that logic, saying hello, and making a little small talk to a coworker, while passing a co-worker in the hall, while on the clock, would be a mis-use of company time. What happened was, I was sitting on hold on one line with corporate loan officers, the mortgage applicant was sitting on hold on the other line and I was in the middle, waiting to conference in everyone, actually waiting for the loan officer to do a offical rejection on the loan application. The applicant in question was attemping to obtain a loan on a un-securible item, but we still have to take the applicant through the loan process. The applicant was attempting to secure a loan on a single wide trailer, did not own the property the trailer was located on and the trailer was not on a foundation. We deal with these situations hourly and it's like having a little piece of Jerry Springer in your work place, and a constant source of humor..The co-worker sitting next to me was also on hold with corporate and a client, the call queue wait was about two minutes long and myself and co-worker were just making shop talk. I was not ignoring my responsibilites, being profane or attacking corporate or being loud. It was a private conversation between two workers reflecting on current activies. The client I was dealing with was rude, demanding, did not understand the concept of "deeded as real estate" and what shave taken 5 minutes took 15 minutes because I am not allowed to interrupt an applicant as they babble on. Corporate QC was listening to our "off mic" remarks, lasting less than two minutes and was not happy. Iwas not wasting production time and contend this action was illegal.
