Yep, unemployment benefits are not for people who are not able to work for medical reasons. The first thing that they should've given you when you filed was a medical form to be completed by your medical professional, the one who was treating you for the illness or condition that resulted in your having to leave work in the first place. You must, in order to start getting benefits be fully released by your doctor, with no restrictions in this situation, have presented yourself to return to work, or in some way let your employer know you were available. Then they elected not to take you back, or let you come back.
Whatever the employer gave you to give the unemployment system, even if it said "Terminated due to horrible unbelievable misconduct!!!!" or laid off, or quit, or whatever it said, you should very well have been able to explain yourself to the unemployment system, when they asked "Why are you no longer working?" were you the one who says "I quit!"? I have a hard time understanding why they'd have said you quit and you were initially denied. Unless perhaps you told them your health was so bad you weren't going to be able to go back or you told your employer you'd probably have to quit or probably weren't able to work anymore. If so, unemployment insurance isn't for you anyhow.
Okay, you actually received something in the mail that said your claim was denied due to that you voluntarily quit your job, correct? And you filed the appeal as directed within the fifteen day period you had to file, right? Then the next step for you will be the appeals hearing, in which both you and the employer will be either in person or on the phone with an appeals adjudicator.
If the people at the office are telling you you may "hear something" within a few days, surely they are referring to your hearing that you have an appeals hearing date scheduled for such and such time. This usually takes several weeks. As it has been pointed out to you, if you want to be paid for these weeks that are going by since you filed your claim, you must most certainly be making the bi weekly certifications as you have been told to, and actively looking for work. When you have a hearing scheduled, come back here and we will help you figure out exactly what to say to help get the claim approved.
If you have not been fully released by your doctor yet, you STILL need to do the appeal. The claim needs to be approved, on the reason that your employer is no longer employing you. This is not, unless you are lying to us here, because you told them you quit. Then when you are actually released by your doctor, you can begin to draw benefits, as long it has not been more than a year from the time your claim was originally filed.
Actually, the recent federal shut down has had some effect on the state governmental offices such as U.I. that receive some of their funding from federal monies such as unemployment extensions. They always have lay offs and slow downs in staffing when there's a government shut down, though the need for more staff is increased wholescale at this time, because of increased numbers of federal claims being filed. Makes lots of sense, doesn't it??