Please Help

[Renster]

Hi

I'm currently in the UK and later today will be sitting in as a witness for a friend facing a discipline.

We work in the catering industry as bar staff and have a policy (however it is verbal and not mentioned in our contracts that it is a must (i have treble read it to make sure)) of up selling drinks. (Would you like a double sir? etc)

A mystery shopper entered our location but my friend had forgotten to up sell the lager being sold but did up sell on snacks.

He received a final score of 79% from the mystery shopper, which is the highest in the unit thus far for this year. Many members of staff have not unsold and have not had to face any action.

I am wondering how the employer can push forwards in this discipline? if it is so possible.
Surely this is a case of unfair treatment, because nobody else has ever been punished for the same problem.

Thank you for your help.

[BelizeBreeze]

U.S. Law Only!