olivesmom1
Junior Member
What is the name of your state (only U.S. law)? Georgia
I am actually writing to obtain information to help guide my mother who was just recently terminated from Home Depot. She has worked there for 4 years with great reviews. She was working the returns counter when a customer wanted to return an item for cash without a receipt. She was following company policy by stating without a receipt she cannot tender cash but can give her store credit for the return amount. The customer became furious and began yelling at my mother and screaming at her to shut up she only wanted to talk to my mother's manager. My mother just was shocked and called her head cashier over to whom this customer screamed at her and wanted the store manager. The store manager sent my mother "to the back". My mom filled out a report stating what happened and explained how she was following company policy which in turn caused this seemingly unstable woman to become belligerent and abusive. Even though no other employee saw my mother do anything wrong,and the video did not reveal anything, the company fired her stating she "broke company policy". The store manager is stating to current employees that my mother was baiting and bantering with the customer which is a complete untruth. She was never written up for anything prior, and I can't say I feel that in every situation "the customer is always right" especially when it is based on asking an employee to break a store policy. . Please tell me there is some kind of recourse for this or I fear honestly that I am beginning to lose faith in the character and ethics of management in general. For goodness sake, my mom is the nicest 60 year old woman you would ever meet!!
I am actually writing to obtain information to help guide my mother who was just recently terminated from Home Depot. She has worked there for 4 years with great reviews. She was working the returns counter when a customer wanted to return an item for cash without a receipt. She was following company policy by stating without a receipt she cannot tender cash but can give her store credit for the return amount. The customer became furious and began yelling at my mother and screaming at her to shut up she only wanted to talk to my mother's manager. My mother just was shocked and called her head cashier over to whom this customer screamed at her and wanted the store manager. The store manager sent my mother "to the back". My mom filled out a report stating what happened and explained how she was following company policy which in turn caused this seemingly unstable woman to become belligerent and abusive. Even though no other employee saw my mother do anything wrong,and the video did not reveal anything, the company fired her stating she "broke company policy". The store manager is stating to current employees that my mother was baiting and bantering with the customer which is a complete untruth. She was never written up for anything prior, and I can't say I feel that in every situation "the customer is always right" especially when it is based on asking an employee to break a store policy. . Please tell me there is some kind of recourse for this or I fear honestly that I am beginning to lose faith in the character and ethics of management in general. For goodness sake, my mom is the nicest 60 year old woman you would ever meet!!
