What is the name of your state (only U.S. law)? Ohio....I filled out a app on a new apartment, gave the deposit money (same as rent)...It's been a week and I havn't heard anything about my $$ or if I'm approved to move in!! The landlord stopped returning my calls and still have my deposit $$.....NEVER GOT TO MOVE IN! PLEASE HELP ME
How was the deposit paid (cash, check or money order), and did you receive a receipt?
Are you sure that the person who took your application and money was authorized to rent the apartment?
Check with the neighbors so that they can put you in touch with the manager or owner, to be sure you are dealing with the person authorized to rent the unit, and second, so you can see if there is another way to reach them (if they are the right person).
IF the above suggestions don't work out, then contact the city recorder to find out who owns the property, and contact them to see who is responsible for managing the property and handing the renting of new units.