R
ruth_m
Guest
What is the name of your state? texas
we have been living at "X" apartments for 10 months...we never paid rent late...last month we were behind on bills so we went to the office and asked for an extension for a few days (rent is due on the 1st of each month and we got the extension for the 8th). any way, well, we paid on time late fees and everything...then a couple days later, we get a knock on our door and it's one of the apartment complex people...and she yells out, "hello! we're here to lock you out!"
so my boyfriend and i are wearing pj's, so i'm trying to change and find something decent to wear, i'm heading towards the door and she walks in, she sees me and says, "oops!" and walks back out...so i go to the front door and she says,"we're here to lock you out for non-payment." she's accompanied by a maintenance man with a lock-out object (the one they put over your door knob so you can't get back in). so i tell her that we did pay (we paid with a money order) and that we put the apartment number on the money order and we handed it personally to someone in the office. so her response is,"oh really? well, i don't work here, i'm just filling in, and our records indicate that you are being locked out for non-payment".
so i ask her to give me a minute so i can find the money order number, so my boyfriend and i are looking all over the place for it and we find it...so i hand it to her, and she says that she's going to go back to the office and try to locate it. thirty minutes later i call the office and i ask her what the outcome was..and she says, "oh yes, it was posted to the wrong acct, you're all set".
what upset us is that they were'nt even going to bother to tell us, so what can i do? can i complain to someone? something legal i can do? our month is over next month, but we want to get our of here this month, is there any way i can break the contract one month in advance because of what they did?
thank you.
we have been living at "X" apartments for 10 months...we never paid rent late...last month we were behind on bills so we went to the office and asked for an extension for a few days (rent is due on the 1st of each month and we got the extension for the 8th). any way, well, we paid on time late fees and everything...then a couple days later, we get a knock on our door and it's one of the apartment complex people...and she yells out, "hello! we're here to lock you out!"
so my boyfriend and i are wearing pj's, so i'm trying to change and find something decent to wear, i'm heading towards the door and she walks in, she sees me and says, "oops!" and walks back out...so i go to the front door and she says,"we're here to lock you out for non-payment." she's accompanied by a maintenance man with a lock-out object (the one they put over your door knob so you can't get back in). so i tell her that we did pay (we paid with a money order) and that we put the apartment number on the money order and we handed it personally to someone in the office. so her response is,"oh really? well, i don't work here, i'm just filling in, and our records indicate that you are being locked out for non-payment".
so i ask her to give me a minute so i can find the money order number, so my boyfriend and i are looking all over the place for it and we find it...so i hand it to her, and she says that she's going to go back to the office and try to locate it. thirty minutes later i call the office and i ask her what the outcome was..and she says, "oh yes, it was posted to the wrong acct, you're all set".
what upset us is that they were'nt even going to bother to tell us, so what can i do? can i complain to someone? something legal i can do? our month is over next month, but we want to get our of here this month, is there any way i can break the contract one month in advance because of what they did?
thank you.