Myself and my wife have been renting the same apartment with the same company for about 16 months. We recently signed a new 12-month lease with the same company to move into a larger apartment in a different city.
When we first visited the new apartment complex we were shown the landlord's apartment as it is indentical to the one we would be renting. We did not agree to anything at that point.
A few days later we were shown the apartment we would be moving in to. The apartment was still occupided by the previous tennant and was extremely messy (lots of boxes everywhere). It was impossible to see anything. However, I did spot many stained areas on the carpet and some other issues. Unfortunately, we were not able to see the full extent of the damage as the previous tennant had covered it up.
A few days later we were promised by the landlord that all damage would be fixed, the carpet would be fully cleaned or replaced if the stains did not come out and that it would be spotless throughout. We agreed and signed the new contract.
About a week later we were given the keys for the new apartment. However, we were told we had to sign the check in list before we could have them. She had filled in the check in list and kept it to herself. At the time we did not know about the rules surrounding it.
Anyway, the carpet is stained and covered in burn holes (hidden from us), the kitchen is very dirty, some electrical sockets are very loose and the apartment is generally unclean. Many things need to be fixed or replaced.
We called the landlord about 1 hour later to express our shock. She told us it is not their problem but ours.
What should we do? Are they allowed to treat us like this?