rachelmc21
Junior Member
*I purchased a 2006 Hyundai Azera from your company in November 2013. I’d like to point out that the main reason I chose to purchase a vehicle through your company is because of your reputation as a reliable and high-quality vendor, with exceptional customer service. With a newborn daughter who would be a passenger in this vehicle daily, I decided that the peace of mind from going through a trusted vendor was worth the extra cost as compared to buying a vehicle through a private party. However, I’ve found my experience with your company to be nothing short of a nightmare.
From the time I purchased the car, there were mechanical problems which, as a first-time car buyer, I was not aware of. There was a slight oil leak, a squeaking noise when going over bumps, and a rattling noise upon starting the engine. Again, as an inexperienced car buyer, I did not realize these things weren’t normal at the time of purchase. I also trusted the word of your company, who assured me that the car had been thoroughly examined by a mechanic and was free of mechanical defects. *
As this was a used vehicle, I did not expect it to be in flawless condition, and expected that some minor repairs may need to be made. In December of 2013, roughly a month after purchasing the car, I took it to a Hyundai dealership to be serviced. I asked them to investigate the problems I had noticed, and let me know if there was anything that needed to be fixed on the car. Upon inspection by the Hyundai service department, the car was found to have several mechanical issues, including idler pulley replacement, wheel alignment, etc, with an estimated cost of nearly $2000 to repair. As I stated, I expected some wear and tear on a used vehicle, but this is downright unacceptable.
The truly disturbing thing is the fact that this vehicle was sold to me under the guise of being mechanically sound. As per the advice of the service department of Merced Hyundai, the mechanical issues in this car could not have presented themselves within the short time I had owned it, therefore the car was in this condition at the time of purchase. That means that either your company was aware of the defects or the car was sold to me under false pretenses (which I would hope is not the case); the car was examined by an incompetent mechanic; or the car was never examined at all. In any event, what your company did was nothing short of negligence. If the car was not examined, or not thoroughly examined, there would have been no way for your company to know whether the car you were selling me was safe. To the best of your knowledge, you could have been putting mine and my daughter’s lives at risk by heedlessly selling a car with unknown issues.
Unfortunately, that’s not where the nightmare ends. Around January of 2014, I attempted to have a copy of my key made, as I was only given one when I purchased the car. I was informed by the locksmith that my key could not be copied, because it was defective, and had been tampered with. The edges of the key had been ground and disfigured, making it impossible to use the key as a template for a new key to be cut.
With this knowledge, I returned to the Merced Hyundai dealership, where I ordered a new blank key from Hyundai. This was an additional $75, to add to the estimated cost of repairs of $2000. While waiting for the new key to be shipped to the dealership, my copy stopped working completely. It first began getting stuck in the door and ignition, and eventually it got stuck in the ignition to the point that it had to be yanked out while in the “on” position, and the battery of the car unplugged. So, as of today, March 10th, 2014, I have been unable to use my vehicle for over 2 weeks, which has been a hardship on me and left me with limited transportation for my daughter.
live In CA. I will paste a portion of the letter I wrote to autoland to explain my situation (above)
Basically, I purchased this car which was promised to have been checked for mechanical issues and and came to find out it had several expensive problems which had to have exsisted at the time of purchase. I have no warranty, and bought it "as is", however I feel what theyve done is a crime. Either negligence, if they lied about having examined or didnt do it thoroughly; or of course fraud if they sold it with knowledge of these problems and did not disclose them. But they've basically told me since I have no warranty, they will not do anything to rectify it. Is there a case for legal action here, or am I basically just totally screwed out of over $10000?
From the time I purchased the car, there were mechanical problems which, as a first-time car buyer, I was not aware of. There was a slight oil leak, a squeaking noise when going over bumps, and a rattling noise upon starting the engine. Again, as an inexperienced car buyer, I did not realize these things weren’t normal at the time of purchase. I also trusted the word of your company, who assured me that the car had been thoroughly examined by a mechanic and was free of mechanical defects. *
As this was a used vehicle, I did not expect it to be in flawless condition, and expected that some minor repairs may need to be made. In December of 2013, roughly a month after purchasing the car, I took it to a Hyundai dealership to be serviced. I asked them to investigate the problems I had noticed, and let me know if there was anything that needed to be fixed on the car. Upon inspection by the Hyundai service department, the car was found to have several mechanical issues, including idler pulley replacement, wheel alignment, etc, with an estimated cost of nearly $2000 to repair. As I stated, I expected some wear and tear on a used vehicle, but this is downright unacceptable.
The truly disturbing thing is the fact that this vehicle was sold to me under the guise of being mechanically sound. As per the advice of the service department of Merced Hyundai, the mechanical issues in this car could not have presented themselves within the short time I had owned it, therefore the car was in this condition at the time of purchase. That means that either your company was aware of the defects or the car was sold to me under false pretenses (which I would hope is not the case); the car was examined by an incompetent mechanic; or the car was never examined at all. In any event, what your company did was nothing short of negligence. If the car was not examined, or not thoroughly examined, there would have been no way for your company to know whether the car you were selling me was safe. To the best of your knowledge, you could have been putting mine and my daughter’s lives at risk by heedlessly selling a car with unknown issues.
Unfortunately, that’s not where the nightmare ends. Around January of 2014, I attempted to have a copy of my key made, as I was only given one when I purchased the car. I was informed by the locksmith that my key could not be copied, because it was defective, and had been tampered with. The edges of the key had been ground and disfigured, making it impossible to use the key as a template for a new key to be cut.
With this knowledge, I returned to the Merced Hyundai dealership, where I ordered a new blank key from Hyundai. This was an additional $75, to add to the estimated cost of repairs of $2000. While waiting for the new key to be shipped to the dealership, my copy stopped working completely. It first began getting stuck in the door and ignition, and eventually it got stuck in the ignition to the point that it had to be yanked out while in the “on” position, and the battery of the car unplugged. So, as of today, March 10th, 2014, I have been unable to use my vehicle for over 2 weeks, which has been a hardship on me and left me with limited transportation for my daughter.
live In CA. I will paste a portion of the letter I wrote to autoland to explain my situation (above)
Basically, I purchased this car which was promised to have been checked for mechanical issues and and came to find out it had several expensive problems which had to have exsisted at the time of purchase. I have no warranty, and bought it "as is", however I feel what theyve done is a crime. Either negligence, if they lied about having examined or didnt do it thoroughly; or of course fraud if they sold it with knowledge of these problems and did not disclose them. But they've basically told me since I have no warranty, they will not do anything to rectify it. Is there a case for legal action here, or am I basically just totally screwed out of over $10000?
