CA. LCD TV Lemon Law?

[tommyboy84]

What is the name of your state (only U.S. law)?
Hello from California,
I purchased a Sharp Aquous 46" LCD TV / monitor from Costco in June 2007.
Costco had just changed their return policy to 90 days. Sharp has the 1 year warranty, and Costco now offers 'double warranty' for a 2 year warranty.
My LCD failed on the 91st day after I had purchased it the first time, and Sharp said they knew it was the main circuit board from my telephone description. Their tech showed up with the main circuit board in hand, and replaced it. The LCD was fine again for about a year, then it failed a second time. I called Costco in 09/03/2008 under their extended warranty, Costco called a local TV repair shop and sent their tech out to make the repair.
Their tech knew over the phone that the problem was the main circuit board. He came out with it in hand, and replaced it. The LCD was fine this time only for about 45 days.
I appealed to one of the Costco supervisors asking to make a special allowance to return this lemon of a LCD, but she said "sorry you're having so much difficulty with your LCD, but there is nothing she can do"
On 10/28/2008 I called Costco again and they are not so quick to help out. They want me to do some trouble shooting for them. "give it a couple of days, and let us know if you are having the same trouble." "Call us back and let us know if you continue to have trouble in different inputs." I know that the main circuit board is failing again, just the same as they know, replacing the main circuit board has always corrected the problem each time.
Here is my question, Is there any Comsumer protection (lemon) laws for my case?
How many times do I have to have the very same defective part replaced?
How do you think that I would fair in small claims against Costco? ($2,500 LCD)
I know this will be a problem after my warranty period.
Thanks, TomWhat is the name of your state (only U.S. law)?

[BL]

Originally Posted by tommyboy84

What is the name of your state (only U.S. law)?
Hello from California,
I purchased a Sharp Aquous 46" LCD TV / monitor from Costco in June 2007.
Costco had just changed their return policy to 90 days. Sharp has the 1 year warranty, and Costco now offers 'double warranty' for a 2 year warranty.
My LCD failed on the 91st day after I had purchased it the first time, and Sharp said they knew it was the main circuit board from my telephone description. Their tech showed up with the main circuit board in hand, and replaced it. The LCD was fine again for about a year, then it failed a second time. I called Costco in 09/03/2008 under their extended warranty, Costco called a local TV repair shop and sent their tech out to make the repair.
Their tech knew over the phone that the problem was the main circuit board. He came out with it in hand, and replaced it. The LCD was fine this time only for about 45 days.
I appealed to one of the Costco supervisors asking to make a special allowance to return this lemon of a LCD, but she said "sorry you're having so much difficulty with your LCD, but there is nothing she can do"
On 10/28/2008 I called Costco again and they are not so quick to help out. They want me to do some trouble shooting for them. "give it a couple of days, and let us know if you are having the same trouble." "Call us back and let us know if you continue to have trouble in different inputs." I know that the main circuit board is failing again, just the same as they know, replacing the main circuit board has always corrected the problem each time.
Here is my question, Is there any Comsumer protection (lemon) laws for my case?
How many times do I have to have the very same defective part replaced?
How do you think that I would fair in small claims against Costco? ($2,500 LCD)
I know this will be a problem after my warranty period.
Thanks, TomWhat is the name of your state (only U.S. law)?

Your should at least be receiving some sort of " confirmation " number of your calls for repair .

Otherwise start putting your request in writing RRR certified mail , keep copies of request letters and the receipt it was received .
You should also summarize your history with them as brief and specific as possible .

I'd also CC: to both parties .

Allow them one more shot at repair .

If they replace the same part and it fails , the request in writing for a replacement of Different model of similar and equal quality and value .

If they deny you file a complaint with your local office of attorney general consumer affairs .

That office will know the consumer contact reps. for both parties ., and forward your complaint to one of them .

If you are contacted by a rep. from the TV Cos. be assertive and don't back down .

Remind them it is under warranty and your unit is NO good .

Also google for your make/model to see if there is a consistent problem with this particular TV and the main boards .