MDMachiavelli
Junior Member
What is the name of your state (only U.S. law)? Mississippi
In 2015 my secretary purchased a brand new vehicle from a Ford Dealership using Ford Motor Credit. Immediately after buying the vehicle it had a reoccurring problem that was also a safety issue. It seems that the car randomly blew a fuse that caused her interior lights and her driving and tail lights to fail. She liked the car and at first wanted to keep it, so she wanted it fixed. She is also very detailed so she documented everything. Each time she sent it to be fix it came back with the same problem. Eventually she was left with no other choice but to file for arbitration. She easily won her hearing and Ford was ordered to buy back her car.
When she bought the vehicle, she traded in a vehicle that she was upside down on by about 2500.00 So the dealership advised her that they would take the car back but that she would be responsible for the amount he was upside down on, some rebates, and mileage. The total they wanted her to give back was between 4500 & 5000.00 dollars. They advised her, with little notice, that if she didn't come up with the cash they would not complete the arbitration decision and she would be stuck with the car. When she bought the vehicle they told her they would not add the upside down amount to her loan and that the rebates would cancel that out. Now that she is returning the car, not only are they sticking her with the upside down portion they are also charging her with numerous fees to jack up the about so she cannot complete the buy back.
After trying her best she could not come up with the money, they told her that they would allow her to buy another Ford and they would roll that outstanding balance into another Ford vehicle.
She is, and rightfully so, jaded by Ford and feels that this is a deceptive attempt to keep her with a Ford against her will?
Does she have any recourse, and what are her best options?
Thanks in advance.
In 2015 my secretary purchased a brand new vehicle from a Ford Dealership using Ford Motor Credit. Immediately after buying the vehicle it had a reoccurring problem that was also a safety issue. It seems that the car randomly blew a fuse that caused her interior lights and her driving and tail lights to fail. She liked the car and at first wanted to keep it, so she wanted it fixed. She is also very detailed so she documented everything. Each time she sent it to be fix it came back with the same problem. Eventually she was left with no other choice but to file for arbitration. She easily won her hearing and Ford was ordered to buy back her car.
When she bought the vehicle, she traded in a vehicle that she was upside down on by about 2500.00 So the dealership advised her that they would take the car back but that she would be responsible for the amount he was upside down on, some rebates, and mileage. The total they wanted her to give back was between 4500 & 5000.00 dollars. They advised her, with little notice, that if she didn't come up with the cash they would not complete the arbitration decision and she would be stuck with the car. When she bought the vehicle they told her they would not add the upside down amount to her loan and that the rebates would cancel that out. Now that she is returning the car, not only are they sticking her with the upside down portion they are also charging her with numerous fees to jack up the about so she cannot complete the buy back.
After trying her best she could not come up with the money, they told her that they would allow her to buy another Ford and they would roll that outstanding balance into another Ford vehicle.
She is, and rightfully so, jaded by Ford and feels that this is a deceptive attempt to keep her with a Ford against her will?
Does she have any recourse, and what are her best options?
Thanks in advance.