What is the name of your state (only U.S. law)? Florida
Recently my father was charged multiple overdraft fees that he believed to be invalid. He called the bank and tried to get them reversed but with no avail, so he drove down and talked to one of the Customer Service reps and they ended up getting into a heated debate. My father was about to walk out when the manager called him into her office to discuss it.
They calmly discussed the overdraft situation for a few minutes when all of the sudden two LEOs walk in, apparently one of the clerks called 911 when my father was arguing with the assistant. The girl that called 911 was apologetic to the officers but later claimed that he "went around the lobby and threw objects from the counter on the floor" when asked to explain why she called. Another employee(the assistant he talked to) claimed that he threatened her over the phone, both of which are untrue. The LEOs then went into the manager's office to talk with him, according to my father they had a snide attitude and never asked him for his version of the story. They simply took the staff's story for truth and told him that he would be arrested if anything like this happend again.
I later told my father what the staff said to the LEOs and he because furious and is now looking at filing a suit against the bank. I'm not entirely sure all of what the staff told the officers as I could only hear parts, but we will be getting a copy of the report in a couple days.
I doubt their phone conversations are recorded, but the part about him going on a rampage in the lobby should be easily refutable as the area is obviously under video surveillance. Assuming at least the part about the lobby is in the police report does it seem like a fairly straight forward case? Does anyone know where I could possibly find cases of simlar situations? Any information would be greatly appreciated.