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Hi Quincy ,
Had a quick question for you? What is meant by term "Outside Professional Services" What is included in it and as clients do we get details as to what they are since my monthly invoice has those charges as part of disbursements and they are really high as compared to some administrative costs. Need to know what they are and as clients do we get to see details regarding those? Is it alright if I request details on those?
Moreover, I am in a dilemma once again and I pretty much know your reply but perhaps you can guide me in right direction. My lawyer and the other party's attorney had some discussions about settlement. Unfortunately, my lawyer's invoice says two and a half hrs of discussion with the other party's attorney regarding settlement but he doesn't have any update or details about what discussion he had. Basically it is becoming very difficult to extract information from these guys. They don't keep me in the loop. I am completely in the dark here. All I get is an invoice which has activities with Mr X , Y & Z and the hours allocated. However, I am not getting updates or progress reports. I have requested those but after lots of follow-ups I get conference call which most of the items are like yea we will check it out and follow up and get back to you etc. What could be the case that my attorney is in contact with other party's attorney more than a month ago but failed to give me any update.
These defamation cases are like a big black hole. Lets say if subpoena is issued to multiple websites how long does it take them to get back or what happens next. Is there a time frame. I have asked these questions but I dont get a reply from my team.
Finally, most important thing is that, lets say if I let go of my team because of the reasons you know by now. What happens next. Can a next guy pick up from where they left or they have to start from scratch? What kind of charges am I liable for once I terminate their service. Also, what happens to the case that these guys filed. Does it gets cancelled or transferred to new guy? Any charges that I should be aware of. I am seriously thinking how long can I manage this behavior. The monthly payments are like 2 mortgages to me and I have no idea where my case it and what is the update? Even after numerous attempts to extract this information looks like my guys are too busy and have commitment set somewhere else. Is it the norm in such cases? I am not a difficult customer. I only expect updates once a month. Is it too much to ask? I know there wont be any recommendation but can you atleast tell me how to come of this situation. It is like I jumped out of fire right into the frying pan.
Please let me know because I think I have hit rock bottom here. I am basically getting no updates, feedback etc from my team even after dedicated conference call 2 months ago. All I get is monthly invoice. This is not the way I like to be treated as a customer and I am not picky at all. Please assist me.
Hi Quincy ,
Had a quick question for you? What is meant by term "Outside Professional Services" What is included in it and as clients do we get details as to what they are since my monthly invoice has those charges as part of disbursements and they are really high as compared to some administrative costs. Need to know what they are and as clients do we get to see details regarding those? Is it alright if I request details on those?
Moreover, I am in a dilemma once again and I pretty much know your reply but perhaps you can guide me in right direction. My lawyer and the other party's attorney had some discussions about settlement. Unfortunately, my lawyer's invoice says two and a half hrs of discussion with the other party's attorney regarding settlement but he doesn't have any update or details about what discussion he had. Basically it is becoming very difficult to extract information from these guys. They don't keep me in the loop. I am completely in the dark here. All I get is an invoice which has activities with Mr X , Y & Z and the hours allocated. However, I am not getting updates or progress reports. I have requested those but after lots of follow-ups I get conference call which most of the items are like yea we will check it out and follow up and get back to you etc. What could be the case that my attorney is in contact with other party's attorney more than a month ago but failed to give me any update.
These defamation cases are like a big black hole. Lets say if subpoena is issued to multiple websites how long does it take them to get back or what happens next. Is there a time frame. I have asked these questions but I dont get a reply from my team.
Finally, most important thing is that, lets say if I let go of my team because of the reasons you know by now. What happens next. Can a next guy pick up from where they left or they have to start from scratch? What kind of charges am I liable for once I terminate their service. Also, what happens to the case that these guys filed. Does it gets cancelled or transferred to new guy? Any charges that I should be aware of. I am seriously thinking how long can I manage this behavior. The monthly payments are like 2 mortgages to me and I have no idea where my case it and what is the update? Even after numerous attempts to extract this information looks like my guys are too busy and have commitment set somewhere else. Is it the norm in such cases? I am not a difficult customer. I only expect updates once a month. Is it too much to ask? I know there wont be any recommendation but can you atleast tell me how to come of this situation. It is like I jumped out of fire right into the frying pan.
Please let me know because I think I have hit rock bottom here. I am basically getting no updates, feedback etc from my team even after dedicated conference call 2 months ago. All I get is monthly invoice. This is not the way I like to be treated as a customer and I am not picky at all. Please assist me.