In Ca., and it may be in other states there are code sections about records being given to patient when requested, and the right of the office to charge an appropriate and reasonable fee for the copying charges.I found out this last Monday that Im going to need three quarter lumminers now, because of the amount of tooth structure that was left. I asked for a copy of my dental records so I can get a second opinion. They told me that I had to have a written letter to release that info. They asked why I wanted a copy of my records, and I told them that under Health and Safety code section 123110 they had to supply me with the info, including x rays and other data. The office worker got the office manger and asked me again, why I need my records. She said that she could fax over the info to the dentist. At this time I knew she was on to me and knew that I was getting info together for a law suit. I told her that she doesn't need to know. She told me to send a letter the bright now Inc, and they would get back to me within 30 days. Don't they need to supply me with the info on spot? I was aware of a fee to make the copies, but she just passed me off to a 800 number.
I don't know why his records would have been moved off site so quickly. That doesn't strike me as prudent, or reasonable.Barry, from OP's post, it would seem that his dental records are off site. I don't see where the staff was unreasonable at all. OP was provided with a telephone number to call to retrieve his/her records.
OP, the Dentist has 30 days ("reasonable time") to get you your records. Expecting the staff to drop everything to provide you copies of your records immediately is unreasonable.
Call the 800 number provided by the office and follow their instructions. You will need a written request and will, most likely, have to include the copy fee with that request.
I'm getting kinda tired of defending my self to some people on the site. Yes, I did join to get valuable information to possibly per sue legal matters, and I know I'm going to here read things that I dint agree with, that's a given. But don't tell me I'm acting in bad faith! That's a slap in the face for someone with my character.
I spent months on the phone with five different supervisors from Bright Now Inc. I've had to comely explain myself, and the experiences with the rude and incompetent Doctors and staff...five different times.
So you see, I'm cooperating more then most people would do in my case,
except you...ecmst12. In fact is wasn't until a little over a month ago, the deistic manger called me and wanted to help! My gum problem may of never been a problem, if the issues were taken seriously a long time ago?
So am I really whining?
Put your self in my shoes, I'm serious, really try and then ask your self...am I whining?
I'm not out to get anything more then what I deserve. On a personal level, I been through hell and back this entire time. I'm not expecting everyone who reads this case to agree with me 100%. But dont log on and comment my Forum inless you are open minded!
Thanks again
I have heard of Masry, and have coresponded with him in the past and I have met with Dane in the past to review a very interesting case.
10/8/08 (Today) About a hour ago I left the Dental office in Fontana. I went to there office to have my new permanent three quarter lumineers put on for one last time. I want to tell you that it was a great experience...BUT NOT WITH MY LUCK, The new Lumineers look almost exactly like my original teeth did, 16 months ago before I went into the Redlands Dental Office...I let the Doctor have know how upset and deeply unsatisfied I was ( pissed the F off). I asked him what the hell happen? Looking at my pictures and email I sent to him regarding the shape and color for the new Lumineers. He decides to blame in on the Dental Lab where the Lumineers are made.
So now I'm at square one all over again! He's tell me that I should take a trip to Santa Maria CA where the Lumineers are made, and have them do the prep work there. That way there will be no miss communication...I told him: You know what? That's funny you say that, because I wanted to go see the Lab myself and talk with the Lab Tech a month ago. But your office manger said i could'nt!
He was like DUHHHH?????
I left....with out the cleaning and the Zoom treatment, told him that I wont be calling back to schedule a appointment!
I still doing my homework on finding a successful and prestigious personal injury law firm!
Has anyone heard of: Law office of Masry & Vititoe? or Dane Levy?
Once again Thanks!